Hey @Stethorn. For the Stick Up Cam 3rd Gen, whether it is battery powered or plugged in, it will only have 30 second recordings at this time since it is a dual powered device. This is great feedback, so I will make sure to pass this onto the appropriate team for you. We are always looking to improve our Ring devices and systems so we appreciate your input on this.
There is another long string about this also. i have the stickup battery gen3 also. ring says longer recordings would drain the battery but i would rather have that then no option to at least make it a min. I had the cams about two weeks and thought i was missing a setting.
Had several events lasting longer then 30 sec and misses some when starting the next clip
@Stethorn Thanks for getting back to me! For the Stick Up Cam that you purchased, you will be limited to only 30 second recordings, even in the event of it triggering the device to turn on from a "Linked Device" event. This is because the Cam you purchased was the dual-purpose camera that can be powered by a plug only, a battery only, or a combination of the two. I will go ahead and link you the devices that we sell on our website to ensure that you can get the device that will provide you with a 60 second recording. I hope this helps!
@Stethorn 60 second recording availability is only for powered devices, not battery operated devices. To ensure you are getting the 60 second recording, you will have to have it run off of a plug-in power, not a battery. Hope this helps clear it up for you!
@Stethorn I totally understand where you're coming from! I recommend to give it a try, but I have a feeling that since there is still a battery in the device that it may still not give you the 60 second recordings you are looking for. What you could do is buy the indoor/outdoor power adapter from Amazon or Ring, and if you see that you are getting 60 second recordings, GREAT! If you are getting the 30 second recordings, please do ahead and return the adapter, per the 30 day return policy both companies have, as the device must still be registering that it was battery operated as it was before.
This is the best way, and in a trial and error kind of situation to see what ends up happening. If you explore that route, please come back and let me know so this can be a marked solution for other neighbors to reference in the future!