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QR Code & MAC ID - Anti-Theft

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New Neighbor

QR Code & MAC ID - Anti-Theft

I have noticed inside of my Ring stick up camera's battery compartment has both QR code and MAC ID for setup purposes.  I am wondering what if I remove both stickers from the device and then mark the exterior of the device that it has no QR code or MAC ID, would that makes the theft to give up thought of stealing it?

 

Second question is does Ring offers temper proof security screw instead of standard philip screws?  If so, what is the part number for the replacement screw?

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Accepted Solutions
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Community Manager

Re: QR Code & MAC ID - Anti-Theft

Hi @CharlieT.When you register a Ring device to your account by setting up the device, this makes you the owner. If anything were to happen to your device, you will still be listed as the owner, unless you remove the device from your Ring app. We do not recommend our neighbors to tamper with the QR code or MAC ID as it could affect the device's warranty or any possible replacements a neighbor may need. You can learn more about ownership in our Ring Help Center Article here
 
While we do not have any additional screw types at this time, this is great feedback! I will make sure to pass this onto the appropriate team for you. We value the feedback we get some our neighbors so we can work to improving our products and systems everyday.



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Community Manager

Re: QR Code & MAC ID - Anti-Theft

Hi @CharlieT.When you register a Ring device to your account by setting up the device, this makes you the owner. If anything were to happen to your device, you will still be listed as the owner, unless you remove the device from your Ring app. We do not recommend our neighbors to tamper with the QR code or MAC ID as it could affect the device's warranty or any possible replacements a neighbor may need. You can learn more about ownership in our Ring Help Center Article here
 
While we do not have any additional screw types at this time, this is great feedback! I will make sure to pass this onto the appropriate team for you. We value the feedback we get some our neighbors so we can work to improving our products and systems everyday.



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.

View solution in original post

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New Neighbor

Re: QR Code & MAC ID - Anti-Theft

Thank you, Chelsea!  Your response is reassuring.  Currently, the device is still un-tampered.    So, why some device still gets stoled knowing owner still has the ownership? just curious...