Hi @colinward774. You will need to contact our support team over the phone directly, but once you do this, if you are still within warranty, they can definitely get this device replaced for you if they are unable to fix it. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to come back and let us know how it goes!