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Poor live view quality

New Neighbor

Poor live view quality

- Live view on Wi-Fi is clear, cell data is very poor.
- Wi-Fi speed 300/300, cell data is 30/30.
- RSSI -38.
- Recordings on Wi-Fi or cell data appear clear.
- Shared user reports same problems.
- "Live view" does not show up in event history timeline.
3 REPLIES 3
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Community Manager

Re: Poor live view quality

Hey @VinnyB! Cellular data connections can present a number of variables to consider. Carrier tower proximity/ availability, data plans with caps or streaming limitations, or even locations/ environments which interfere with cellular coverage are some things that can affect this connection. I recommend first trying to uninstall and reinstall the app on your mobile device to optimize its integration and check for updates. Try also checking for any updates on the mobile device itself.

 

The next best step would be to disable any other connections while testing (bluetooth, VPN, hot spot, etc), as well as closing any apps running in the background. Depending on the mobile device model and carrier, most phones will have a cellular data option to reset the cellular network connection. I hope this helps! Smiley Happy 



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New Neighbor

Re: Poor live view quality

Solution button was pressed by mistake. The above suggestions have not worked.
Highlighted
New Neighbor

Re: Poor live view quality


@VinnyB wrote:
Solution button was pressed by mistake. The above suggestions have not worked.

I have very poor quality live view and some times even the recordings have bad quality 

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