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Pink Picture

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New Neighbor

Pink Picture

I have noticed similar questions posted but no real answers.  I too have a pink picture on my Flood cam.  My other two Ring cameras are fine.  Is this a software issue - it seems like there are a lot of us having similar issues.

28 REPLIES 28
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Community Manager

Re: Pink Picture

Thank you for sharing your experience with us @tlcerwick! Can you please include an image example of your concern? This will help the Community to provide you with the best recommendations.

 

For now, the best first step would be to power your Floodlight Cam off then back on to see if this improves the image. Please also ensure your device is mounted/ angled properly and unobstructed. Feel free to let us know how this goes! Smiley Happy 



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New Neighbor

Floodlight showing pink video

Pink Video

I tried resetting the device several times by holding down the setup up button for 20 seconds. I also turn it off at the circuit breaker for 10 seconds then turn it back on and it is still showing pink. See video in attachment

Can some please advise how to correct this problem.

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New Neighbor

Re: Pink Picture

Yep.....They should rename company to RINGPINK/MULTICOLOR CAMERA.....And it appears to be a problem they should be aware of and have not fixed or simply can't. So they should stop selling it or people should buy another brand. Reviews are needed......

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New Neighbor

Camera fading

Why is the camera fading??
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New Neighbor

Re: Pink Picture

I'm having the same issue after receiving a new replacement camera. My previous floodlight exterior audio (siren and mic) stopped working. A new replacement was sent and as soon as I installed it, I noticed the video was tinted pink. See images attached.

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New Neighbor

Floodlight camera purple video

Hello, recently my floodlight camera started showing the video screen as purple. Is my floodlight damaged??? Photo attached.
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New Neighbor

Ring Floodlight Cam, washed-out, red/pink daytime video

I've had my floodlight installed for about 18 months now, and recently the video and live preview have become washed-out with a startk red/pinkish tint. Nighttime video still appears as normal with the full color spectrum, as expected. I contacted customer support, performed the power cycle and full factory reset as requested, with no improvement to the video quality. 

 

Ring is unwilling to replace the floodlight cam because the 1-year warranty has expired and I only have the basic protection plan. I guess only the protect plus plan offers extended device warranty. Ring has offered a discount code towards my next Ring purchase.

 

This is the 2nd Floodlight malfunction I've had in less than 2 years of ownership. (The first was replaced under warranty by Ring).

 

Is this failure rate atypical? 

 

And kind of a long shot, is there any DIY repair possible for this problem? Seems promising considering the camera color is fine during nighttime hours; it's only failing during daylight.

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New Neighbor

Re: Ring Floodlight Cam, washed-out, red/pink daytime video

I'm having the same issue. Tried all the suggested resolutions with no luck

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New Neighbor

Re: Pink Picture

We frequently have half a pink screen during the day. Does anyone else have this issue?