I’ve had my floodlight installed for about 18 months now, and recently the video and live preview have become washed-out with a startk red/pinkish tint. Nighttime video still appears as normal with the full color spectrum, as expected. I contacted customer support, performed the power cycle and full factory reset as requested, with no improvement to the video quality.
Ring is unwilling to replace the floodlight cam because the 1-year warranty has expired and I only have the basic protection plan. I guess only the protect plus plan offers extended device warranty. Ring has offered a discount code towards my next Ring purchase.
This is the 2nd Floodlight malfunction I’ve had in less than 2 years of ownership. (The first was replaced under warranty by Ring).
Is this failure rate atypical?
And kind of a long shot, is there any DIY repair possible for this problem? Seems promising considering the camera color is fine during nighttime hours; it’s only failing during daylight.