Ownership

Speedbugy · November 2, 2019, 10:07pm

I have 4 floodlight cameras. 2 of them stopped working. Now when I try to add them they say they are registered to someone else and I cant add them back to my account. Help

Brad · November 3, 2019, 1:22am

You should call customer support. I don’t think anyone here can help you with that.

Speedbugy · November 4, 2019, 1:37am

I would if they didnt want you to have to buy support. I supported them when I bought it.

Brad · November 4, 2019, 12:29pm

@Speedbugy wrote:
I would if they didnt want you to have to buy support. I supported them when I bought it.

There is no charge to call support.

Marley_Ring · November 4, 2019, 10:59pm

Hey @Speedbugy! At Ring we value your security and your privacy. If a device is being setup from scratch, or on a new Ring account, it will initiate the device ownership process. Check out our help center article about device ownership to learn more.

If device ownership never changed, it should not be requesting such. Our support team is available anytime, at 800-656-1918, and will be happy to help with this concern.