Hi @PaoloT! If these features are working as intended on one mobile device but not the other, this is a great indication that your Ring device is communicating these events properly. Now that the concern is isolated to a mobile device, I recommend checking on the following:
- Ensure VPN and Bluetooth is disabled
- Remove and reinstall the app on your mobile device
- If Android, please ensure there are no apps installed that might conflict with the Ring app.
- Test operation with your mobile device connected via wifi only, and again on cell data only, to see if one connection is more efficient.
I hope this helps! 