Sorry to hear about this experience, neighbors. Video connection concerns or notification delays are often related to signal strength or network connection. Check out our Community post about RSSI to ensure your connection is optimal.
If your signal strength is optimal, wifi speeds are high, and there are no major interferences between the router and Cam, try removing and reinstalling the Ring app on your mobile device. Testing connections on wifi only, and cell data only, is a great way to see if one connection is better than another. Feel free to keep us updated on your results!