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No snapshot capture on brand new stick up cam

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New Neighbor

No snapshot capture on brand new stick up cam

I just installed the latest batttery powered stick up camera and subscribed it to a protection plan, and I can find no option to turn on snapshot captures.  I called support and they told me it's not supported on this model.  Is this working for anyone or did I get the correct story from support.?

14 REPLIES 14
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Neighbor II

Re: No snapshot capture on brand new stick up cam

From their page I've attached a screenshot about snapshots. It does say all devices. The battery does make it less useful since it will use it. But it should still work.
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New Neighbor

Re: No snapshot capture on brand new stick up cam

I have the same issue. Installed a ring doorbell 2 and that has it, but no option on the stick up cam?!
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New Neighbor

Re: No snapshot capture on brand new stick up cam

I bought a new stickup camera today and it is not showing any snapshots. Anyway to know what generation the stickup camera is?

My Ring Doorbell 2 purchased in November has the snapshots.
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New Neighbor

Re: No snapshot capture on brand new stick up cam

Support,

 

Any response for this issue?

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New Neighbor

Re: No snapshot capture on brand new stick up cam

So I've managed to get my ring doorbell (1) and my indoor only ring stickup camera to get snapshot by removing from account and reactivating it. (Absolutely mind-numbing that is required to try and force an update... but whatever.)

 

I've tried a couple times on my outdoor stickup cams (gen 3)  and no dice. So either they've gated this update, or never actually released it yet.... but that's my opinion.

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New Neighbor III

Re: No snapshot capture on brand new stick up cam

I also just bought a new gen3 stick up cam and it does not have the snapshot feature either. Firmware is "Up to Date" so not sure why it doesn't appear.

 

This one FAQ page has this cryptic statement:

https://support.ring.com/hc/en-us/articles/360034355652-Taking-Timeline-Security-Snapshots-Using-Sna...

Note: This feature is currently available on new device setups. Access to this feature will be available for existing devices soon.

 

I was also reading some Reddit posts on this and it seems this feature may still be rolling out.

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New Neighbor

Re: No snapshot capture on brand new stick up cam

Ring website says the feature not available on 3rd gen (new) stick up cams.
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New Neighbor

Re: No snapshot capture on brand new stick up cam

Spoke with Support today. I have Gen 2 & Gen 3 devices, purchased at around the same time. Thought they were the same. Support says this feature is supported on the Gen 2 but NOT Gen 3.... go figure... Developers!!!! figure it out... shouldn't be that complicated.... 

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Community Manager

Re: No snapshot capture on brand new stick up cam

Hey neighbors! The Snapshot feature is available on all devices except the Stick Up Cam 3rd Generation. This information and more can be found in our help center article about Snapshots.



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