I just installed the latest batttery powered stick up camera and subscribed it to a protection plan, and I can find no option to turn on snapshot captures. I called support and they told me it's not supported on this model. Is this working for anyone or did I get the correct story from support.?
So I've managed to get my ring doorbell (1) and my indoor only ring stickup camera to get snapshot by removing from account and reactivating it. (Absolutely mind-numbing that is required to try and force an update... but whatever.)
I've tried a couple times on my outdoor stickup cams (gen 3) and no dice. So either they've gated this update, or never actually released it yet.... but that's my opinion.
I also just bought a new gen3 stick up cam and it does not have the snapshot feature either. Firmware is "Up to Date" so not sure why it doesn't appear.
This one FAQ page has this cryptic statement:
Note: This feature is currently available on new device setups. Access to this feature will be available for existing devices soon.
I was also reading some Reddit posts on this and it seems this feature may still be rolling out.
Spoke with Support today. I have Gen 2 & Gen 3 devices, purchased at around the same time. Thought they were the same. Support says this feature is supported on the Gen 2 but NOT Gen 3.... go figure... Developers!!!! figure it out... shouldn't be that complicated....
Hey neighbors! The Snapshot feature is available on all devices except the Stick Up Cam 3rd Generation. This information and more can be found in our help center article about Snapshots.