I have two batteried camera which located in hall way and living room, one doorbell. They all work very well untill there is no live view available for hall way and door bell today. Living room works well, i am able to go through to live view. However there are still few notification come up for front doorbell motion but it recored nothing but black screen when i clicked into the video.
Tried to see if there is a way to contact something like IT support or techician support unfortunately come back to community support. I am very disappointed with the brand now, what’s the purpose to pay $4/device/month and there’s no backup? I will sell all these camera ASAP and change to something else more realiable and cheaper to run.
I have two batteried camera which located in hall way and living room, one doorbell. They all work very well untill there is no live view available for hall way and door bell today. Living room works well, i am able to go through to live view. However there are still few notification come up for front doorbell motion but it recored nothing but black screen when i clicked into the video.
I assume you have Stick-Up Battery Cams (instead of the plug in Indoor Cam) for your hallway and living room and that the living room cam is the closest device to your Wi-Fi router. Most “Live View” issues are due to insufficient Wi-Fi. Either the cameras simply won’t connect to “Live View”, or they eventually do connect but display or record a black screen. Wi-Fi issues are frequently the cause of most video problems. Video requires a much higher Wi-Fi data-stream connection, unlike receiving Motion Notifications.
With a Poor (high #) RSSI signal strength number (displayed on “Device Health”) and if you cannot reduce the distance between your devices and router (to improve Wi-Fi reception), you may need a Wi-Fi ‘repeater’ device positioned about halfway between your devices and router. Additionally, the Ring Chime Pro has a repeater to help bridge the signal distance issues.
And, even with a good (low) RSSI signal number, a strong signal connection doesn’t necessarily mean a good connection. If you have a good RSSI, then you should concentrate your trouble-shooting efforts with your Wi-Fi router. Check out one of the relies from this link by @DragonDave
You could have multiple Wi-Fi devices competing with your camera for a good streaming connection. Here is an additional link to trouble-shoot the “Blackness” and it includes router adjustments:
