First, Eagle328, thank you.
Second, regarding this matter, I think it’s related to my most recent post and self-resolution here:
So for me, I believe the fix is to return the Floodlight, and pray that the one I replace it with doesn’t have the same Firmware issue of being stuck.
Worth one more chance I suppose, and I sincerely hope my contribution to this forum assists other consumers to make informed decisions on what to do if they face similar issues to mine…whether Ring likes that or not…afterall, I do believe that I’ve kept inline with the forum regulations.
https://community.ring.com/t5/News-and-Announcements/Community-Guidelines/m-p/81#M13
In fact, the most insightful lesson I learned from this forum is that Ring will not comment outside of their canned responses. By the way, in my experience, the same is true when speaking to a Ring customer service representataive. That my insights may help others will hopefully not be deleted again.