cancel
Showing results for 
Search instead for 
Did you mean: 

No Live View

SOLVED
Highlighted
New Neighbor

Re: No Live View

Perhaps I should point out the following (possibly-related) issue I’m having in hopes it might help in resolving the more-critical Live View problem:  In addition to my Ring cams (@ two different residences), I also have a Ring alarm system for my home. In the past, my home alarm system gave me a push status alert on my AT&T android phone immediately after the 30-second audible countdown that informs me that my system is “armed”.  At about the same time I started experiencing issues with no-Live View while on mobile data, there was significant latency on this push alert for my home alarm system -- I started getting the “system-armed” push alert, after exiting the range of my home Wi-Fi, when I was in transit -- almost across town.

 

It seems to me that mobile data may be at the root of the problem, but I am hesitant to point the finger at my mobile data provider,  just yet,  since I’m aware that all major service providers throttle data to some extent.  While my carrier uses “Lookout” as part of its basic mobile security package (which Ring suggests should be deleted), I’m reluctant to relinquish this feature since it also allows me to block my numerous unwanted calls/texts. Disabling VPN (as Ring suggests) doesn’t,  by itself,  solve my Live View problem.

After a couple months, I’m still hopeful that the problem can be resolved with an app fix – even if it means eliminating some of the accumulated “bloat” that may be excessively taxing mobile data.  I’m experiencing the same Live View issue with the newer/supplemental “Rapid Ring” (Live View) app.

Highlighted
New Neighbor

Re: No Live View

Why “Live View” is important for me: I found that siren alarms provided on my Ring cameras are not loud enough to meet my needs. My workaround was to assemble a simple, inexpensive, but effective, 140dB siren alarm using component parts from Amazon – 12V DC siren alarm, AC/DC plug-in transformer, and a smart plug. After determining (through Live View) that the situation warrants activation of the louder alarm to deter an “intruder”, I can easily do it through the other (smart plug) app. The key to this workaround is the ability to timely access Live View through my Ring security cams when I am not connected to a Wi-Fi network.

Highlighted
New Neighbor

Re: No Live View

I and my wife have the same problem getting Live View to work on my Galaxy S10 through either the Ring App or the Rapid Ring App. Works fine on Wifi but on Verizon Cellular 4G with great signal Live View doesn't connect to any of my cameras.

This is a newish problem but I don't recall when i first noticed it... I did install the app on my son's Moto phone running Android 9 and Live View does work for him on cellular data so this makes me think its and Android 10 or a Samsung Galaxy 10 issue. I'm leaning towards an Android 10 issue since the issue may have started with the recent update to the new OS.

Now Ring just needs to fix it!
Highlighted
New Neighbor

Re: No Live View

Found the problem... if you have Data Saver turned on Live View will not work, even if the Ring app is set up as a exception. Turning off Data Saver fixed the problem.

View solution in original post

Highlighted
New Neighbor

Re: No Live View

Brilliant, Jverge!!!  IMHO, Ring owes you something more than just words.  

Highlighted
Neighbor II

Re: No Live View

This was most likely caused by Samsung. Google just caught them modifying the software where they were not supposed to. Just a guess right now. I haven't seen exactly what they modified.
Highlighted
New Neighbor

Re: No Live View

good catch jverge - this worked for me

 

you might want to post it in the other thread on this topic

Highlighted
New Neighbor

Re: No Live View

Yes Jverge you've solved it! I tried allowing the ring app to use data whilst on data saver weeks ago but it didn't work but as soon as I turned data saver off it works again!
Highlighted
New Neighbor

Re: No Live View

Thanks this fixed my issue and such and easy fix
Highlighted
New Neighbor II

Re: No Live View

I had to come back and find this solution! I remembered participating in this thread and not having this problem, but it just started to happen to me.

 

My guess is a stupid Samsung or Android update jacked with my settings because I also got a data warning and discovered my wifi had been turned off. I didn't do that, like most people I want wifi to autoconnect all the time so I would never turn that off. Had to be an update.

 

Clearly the engineers and developers used for phones and apps are not geniuses or their updates wouldn't screw up people's phones and apps.