Perhaps I should point out the following (possibly-related) issue I’m having in hopes it might help in resolving the more-critical Live View problem: In addition to my Ring cams (@ two different residences), I also have a Ring alarm system for my home. In the past, my home alarm system gave me a push status alert on my AT&T android phone immediately after the 30-second audible countdown that informs me that my system is “armed”. At about the same time I started experiencing issues with no-Live View while on mobile data, there was significant latency on this push alert for my home alarm system -- I started getting the “system-armed” push alert, after exiting the range of my home Wi-Fi, when I was in transit -- almost across town.
It seems to me that mobile data may be at the root of the problem, but I am hesitant to point the finger at my mobile data provider, just yet, since I’m aware that all major service providers throttle data to some extent. While my carrier uses “Lookout” as part of its basic mobile security package (which Ring suggests should be deleted), I’m reluctant to relinquish this feature since it also allows me to block my numerous unwanted calls/texts. Disabling VPN (as Ring suggests) doesn’t, by itself, solve my Live View problem.
After a couple months, I’m still hopeful that the problem can be resolved with an app fix – even if it means eliminating some of the accumulated “bloat” that may be excessively taxing mobile data. I’m experiencing the same Live View issue with the newer/supplemental “Rapid Ring” (Live View) app.
Why “Live View” is important for me: I found that siren alarms provided on my Ring cameras are not loud enough to meet my needs. My workaround was to assemble a simple, inexpensive, but effective, 140dB siren alarm using component parts from Amazon – 12V DC siren alarm, AC/DC plug-in transformer, and a smart plug. After determining (through Live View) that the situation warrants activation of the louder alarm to deter an “intruder”, I can easily do it through the other (smart plug) app. The key to this workaround is the ability to timely access Live View through my Ring security cams when I am not connected to a Wi-Fi network.
I had to come back and find this solution! I remembered participating in this thread and not having this problem, but it just started to happen to me.
My guess is a stupid Samsung or Android update jacked with my settings because I also got a data warning and discovered my wifi had been turned off. I didn't do that, like most people I want wifi to autoconnect all the time so I would never turn that off. Had to be an update.
Clearly the engineers and developers used for phones and apps are not geniuses or their updates wouldn't screw up people's phones and apps.