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No Live View

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New Neighbor

No Live View

I have a strange issue. I cannot get Live video while away from home. I am NOT connected to any wifi at all while away. When I touch the Live feed video, it says "Activating Device". It spins for about 15 seconds and says "Live view ended" "Reconnect". Now, I never get to see the live feed BUT I can go see it in my "Event History". This kinda defeats the purpose of having a security camera if I can't talk or sound an alarm if an intruder is on my property. It should work correctly.
I have spent many days with Ring support and not had any luck so frustration is setting in. I bought 2 Floodlight Cams and ordered the Ring Doorbell Pro and I want them to work as they should. That's not happening.
I will mention that I have uninstalled and reinstalled the app twice. That didn't work. When I am home and connected to my Wifi, the live feed works but when I disconnect from wifi, it does NOT. I work in a building that has a repeater for our cellular service and I always have full bars. Reception is perfect. I uninstalled my mobile Anit-virus as I read that Ring says AVG could affect performance. That didn't help either. I am at a loss. I don't want to take these products back as I think they could be good if not great when working properly. Any advice or suggestions?
33 REPLIES 33
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New Neighbor II

Re: No Live View

I have a rare day on the road tomorrow, I'll try to live view my floodlight from my cell-only connection and see what happens and report back.

 

This is  a good reminder to try this stuff before my 30 day return period is over. I'm having various disappointing issues.

 

I HAVE found that using the 5.0 frequency wifi on my phones while at the house seems to help connecting to live view (I was having that problem at home). The cameras only work on 2.4 frequency. I read on the Rung site that competing wifi devices can interfere with connection. I was getting the same thing you described, it would just sit and spin and not connect at all sometimes.

 

Oh, and I feel your pain on the tech/customer service. It's been less than stellar in my experience after purchase. The lady I spoke with before buying was awesome, everyone I have spoken with since has been a problem...starting with language barrier. Seems like offshore customer service farms to me.

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New Neighbor

Re: No Live View

Agreed. I have had a couple that have been very helpful and want to help but others... Not so much. I just don't understand why it works fine with wifi but not cellular. The last person I talked to told me it was my carrier so I called them and they said it was the first they had heard about an issue with Ring and cellular data. What's weird is last night, while sitting in my livingroom, I turned off my wifi, using cellular data with only 2 bars of signal, and it worked twice. Never did get it to work again. It almost seems like as it is "activating the device" , the image of my home is there but very, very blurry. Bad enough to know it's not a house really. Anyway, it sits and spins then says live view has ended. No error or anything. A button to reconnect and it does the same thing again. Frustrating for sure.
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New Neighbor II

Re: No Live View

I did a test today, once. While in a vehicle that was moving and should not have had any wifi available.  My phone connected to live view pretty quickly. I was probably 70 miles from home. AT&T phone.

 

I have a theory that there is an issue with it trying to connect to live right after being triggered. Just a theory, but I have some issues with connecting to live view right after a motion alert. Like it cant walk and chew gum at the same time...the recording has to stop from the trigger before you can access live view. That's probably not the case and may not apply to your situation...just a thought I've been having.

 

My connection to live view seem variable like yours. Sometimes right away, and others sit and spin. I did notice that my phone wants to connect to the 2.4 frequency when I come back home even thought the last wifi I was on when home was the 5.  I went in to the 2.4 connection on my phone and deactivated automatically reconnect and left it on in the 5 connection. I may be seeing improved connectivity but I'm still evaluating. Again, this doesn't apply to your problem, just throwing out info as I type.

 

Man, the spellcheck on this site is horrible to use. No intuitiveness at all

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New Neighbor

Re: No Live View

I got the same error message on my camera, turns out it was due to a power failure and I have to push the reset button on the camera to get it working again, unfortunately I am on vacation 1000 miles away so camera is not working, support have not been any help whatsoever not happy with the situation.  Not going home until March.

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New Neighbor II

Re: No Live View

Great point. I need to switch off the power on the floodlight cam then back on and see if it requires a reset. That's a deal breaker for me and I'll send the thing back if that's the case. It requires climbing a ladder to reset the floodlight. Not something everyone can do with ease.

 

I'm sorry you have this problem remotely. You buy a product that tells you it can be your eyes while you are away, then it doesnt work.

 

I now understand the folks (customers who answer questions) on Amazon, who, when I asked questions about the product, replied "do not buy" and "good luck".

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New Neighbor

Re: No Live View

I have had a similiar problem with some Arlo cameras requiring that I press a reset button from hundreds of miles away.  I solved that, at least in part, by putting these indoor cameras on smart plugs that I can turn off using smartthings, then back on.  This seems to reset the camera and get it back online.  Won't work with a battery operated doorbell cam for sure but you could probably put a spotlight/cam on a smart switch and recycle it that way.

 

I am pretty sure my Ring 2 Doorbell camera is going to be pretty useless to me once I leave home.  It will need some kind of attention I can only give it if I am here.  I think I will be sorry I invested the money in it.

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New Neighbor

Re: No Live View

Thanks will give it a try when we return home unfortunately not until March.
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New Neighbor

Re: No Live View

I also have no live view on one iPhone (iOS 13.3), the other one works fine. Funny that, although "Activating Device" pops up and the blue ring spins, it is recording. When I go back to history, all attempts to activate live view have been recorded. But as others have mentioned, I would prefer live view worked so I can see in real time. Not sure why it would work on one phone ut not the other?

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New Neighbor

Re: No Live View

If I had known how frustrating this was going to be I would not have bought ring
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