Agreed. I have had a couple that have been very helpful and want to help but others… Not so much. I just don’t understand why it works fine with wifi but not cellular. The last person I talked to told me it was my carrier so I called them and they said it was the first they had heard about an issue with Ring and cellular data. What’s weird is last night, while sitting in my livingroom, I turned off my wifi, using cellular data with only 2 bars of signal, and it worked twice. Never did get it to work again. It almost seems like as it is “activating the device” , the image of my home is there but very, very blurry. Bad enough to know it’s not a house really. Anyway, it sits and spins then says live view has ended. No error or anything. A button to reconnect and it does the same thing again. Frustrating for sure.