I have a rare day on the road tomorrow, I’ll try to live view my floodlight from my cell-only connection and see what happens and report back.
This is a good reminder to try this stuff before my 30 day return period is over. I’m having various disappointing issues.
I HAVE found that using the 5.0 frequency wifi on my phones while at the house seems to help connecting to live view (I was having that problem at home). The cameras only work on 2.4 frequency. I read on the Rung site that competing wifi devices can interfere with connection. I was getting the same thing you described, it would just sit and spin and not connect at all sometimes.
Oh, and I feel your pain on the tech/customer service. It’s been less than stellar in my experience after purchase. The lady I spoke with before buying was awesome, everyone I have spoken with since has been a problem…starting with language barrier. Seems like offshore customer service farms to me.