Hi @LadyMai. Since you’ve had the same concern with different Ring devices, it may be best if you reach out to our support team directly. They can take a deeper look and offer more advanced troubleshooting help in order to find a resolution. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to report back on what solution our support team recommends, as it may help other neighbors with similar concerns! 