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New "Privacy Zones" Feature Not Available On All Cameras

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New Neighbor III

Re: New "Privacy Zones" Feature Not Available On All Cameras

Thanks Chelsea.  Any idea or loose ETA on when v2 devices might get the feature?

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Community Manager

Re: New "Privacy Zones" Feature Not Available On All Cameras

@5150Joel I was unable to get an exact ETA, as the rollout for these specific devices has been pushed back due to unforeseen circumstances. I was told that we are hoping within the next month or so, but at the latest, towards the end of the summer! I'll make sure to update this thread when this is the case, if y'all don't see it first and beat me too it, where we should have ALL devices enabled with this feature option. Cat Happy



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New Neighbor III

Re: New "Privacy Zones" Feature Not Available On All Cameras

Anyone have this feature show up yet on a spotlight or flood light camera that didn't previously have the feature after the rollout of Privacy Zones?

 

Realize it may be a while yet until this is pushed but thought I'd ask since I'm logged in, and it's about a month later.  

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New Neighbor

Re: New "Privacy Zones" Feature Not Available On All Cameras

Still not showing up for me on my floodlight cam app.
Shame as it’s a feature I desperately need currently.
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New Neighbor

Re: New "Privacy Zones" Feature Not Available On All Cameras

Not on my new floodlight cams I just purchased.   On everything else but not the floodlight cams.  

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Community Manager

Re: New "Privacy Zones" Feature Not Available On All Cameras

Hi @Gmb! All of your Cameras should have the option for Privacy Zones to be enabled, especially if your other devices had this option available. Although it sounds like your app is already up to date, I recommend removing and reinstalling the Ring app on your mobile device to see if this with obtain that setting. 

 

Visiting your Floodlight Cam in the Ring app, selecting device settings, then selecting privacy settings, should get you to the location in which you can select privacy zones. I hope this helps! Smiley Happy 



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New Neighbor

Re: New "Privacy Zones" Feature Not Available On All Cameras

No. Still not available. It is on all my other cameras but not my 2 floodlight cams.
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Community Manager

Re: New "Privacy Zones" Feature Not Available On All Cameras

Thank you for the quick update @Gmb. This is an odd occurrence for sure! I recommend reaching out to our support team who will be able to take a more in-depth look into this feature and your Cams. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

 

Feel free to let us know how this goes, and any solutions you find with the team, as it may help other neighbors with the same concern in the future! Smiley Happy 



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New Neighbor III

Re: New "Privacy Zones" Feature Not Available On All Cameras


@Marley_Ring wrote:

Hi @Gmb! All of your Cameras should have the option for Privacy Zones to be enabled, especially if your other devices had this option available. Although it sounds like your app is already up to date, I recommend removing and reinstalling the Ring app on your mobile device to see if this with obtain that setting. 

 

Visiting your Floodlight Cam in the Ring app, selecting device settings, then selecting privacy settings, should get you to the location in which you can select privacy zones. I hope this helps! Smiley Happy 


@Marley_Ring are you familiar with the previous posts in this thread regarding the V2 devices?  It was previously stated the V2 Spotlight and V2 Floodlight cams don't yet have this feature.  Are you saying it has since been pushed now to V2 devices?

 

I have 2 android phones and 1 iPhone and Privacy Zones still doesn't appear for my Wired Spotlight cam, while I do have it as an option on my other 5 cameras.

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New Neighbor

Re: New "Privacy Zones" Feature Not Available On All Cameras

I called support and this feature is not available yet on all devices.  They are still rolling it out.