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New "Privacy Zones" Feature Not Available On All Cameras

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New Neighbor III

New "Privacy Zones" Feature Not Available On All Cameras

I received the new Privacy Zones feature last night.  I have 6 Ring cameras, and this feature is available on all of them except my wired Spotlight cam.  Ironcially, this would be the 1 camera where I'd be interested in using the feature.  If I navigate to the Privacy Settings under each camera I have the Privacy Zone feature, just not the Spotlight.

 

Any ideas how I can get the feature for the Spotlight?  My wife's phone shows the same as mine (we login with the same accounts).  Her phone shows the feature for every camera except the Spotlight.  I've tried logging out, then back into the Ring app with no luck.  Also, the camera itself is working perfectly fine with no problems whatsoever.

 

Should also mention I've uninstalled/reinstalled the app.

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Community Manager

Re: New "Privacy Zones" Feature Not Available On All Cameras

Hey @5150Joel. Thank you so much for bringing this up! We started to roll out the privacy zones feature to devices that previously did not have it, and our slow rollout will be going on until April 17th, 2020. If you do not see this feature by the 18th, please reach out to our support team here for them to take a look into your device and why it doesn't have it yet! 

 

When it comes to devices, we will be having this on the Floodlight Cam (v1, v2), Spotlight Cam Wired (v1 and v2), Video Doorbell Elite, Video Doorbell Pro (v1, v2, v3), Stick Up Cam Wired, Indoor Cam, Spotlight Cam Battery, Video Doorbell 2, and the Stick Up Cam Battery. Smiley Happy 

 



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New Neighbor III

Re: New "Privacy Zones" Feature Not Available On All Cameras

Thanks Chelsea.  I was unaware there were so many different versions of each device, in terms of V1, V2, V3 and so on.  A nearby friend of mine has the Spotlight Mount version and has the Privacy update, so I figured since they're more/less the same camera my Wired Spotlight would have it too.

 

You think I should just hold tight then for now even though my other 5 devices have the update?

 

Appreciate it--thanks again.

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Community Manager

Re: New "Privacy Zones" Feature Not Available On All Cameras

@5150Joel Oh yeah! There's always a couple different versions for each of our products, which is why from time to time some users with the "same device" may see a feature before another user does, most likely cause they have different versions! I definitely say hold tight with it, and our support team can let you know what version you have as well if you're curious at any time, or want to check in with them if you don't see it by the morning of the 18th! Smiley Happy 



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New Neighbor III

Re: New "Privacy Zones" Feature Not Available On All Cameras

Well, ended up calling support on this today.  Spoke to tier 1 and 2, and now it's escalated up to development.  It was confirmed since I did receive the Privacy Settings feature push it should be available on all my cameras, and the Spot Light Cam Wired is on the list for the feature.

 

We confirmed it's not any of my phones or the camera.  They had me remove the camera from my account and add it back but the Privacy Zones feature still didn't appear.  My Spotlight Cam continues to work fine and without issue, I just have no option for the Privacy Zones feature while it's available for all of my other cameras.

 

On a hold now waiting to hear back on the issue...

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New Neighbor III

Re: New "Privacy Zones" Feature Not Available On All Cameras

I have the same issue. I have privacy zones on my indoor cams but not on my outside wired cameras which is where I'd really like the feature 

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New Neighbor III

Re: New "Privacy Zones" Feature Not Available On All Cameras


@ChrisJohn wrote:

I have the same issue. I have privacy zones on my indoor cams but not on my outside wired cameras which is where I'd really like the feature 


@ChrisJohn did you receive the notification of Privacy Settings under New Features?  I'm thinking, and hoping maybe the rollout of this is just not yet complete.  Just find it odd that I recieved the "New Features" update for Privacy Zones, yet it doesn't apply to all my cameras.

 

My cameras that have the Privacy Zones options are (all wired): Stickup v2, Floodlight, DB Pro, and 2 Indoor Cams.   Do you not have the Privacy Zones option on any of these by chance?

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New Neighbor III

Re: New "Privacy Zones" Feature Not Available On All Cameras

Yes I did receive the notification in new features however it's only available for my in door cameras and not my outdoor spotlight cameras 

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New Neighbor

Re: New "Privacy Zones" Feature Not Available On All Cameras

I dont have privacey zone on my floodlight cameras
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Community Manager

Re: New "Privacy Zones" Feature Not Available On All Cameras

Hey neighbors! I've checked with my team this afternoon after we started wrapping up the rollout of new devices to have Privacy Zones. In the list of the devices that will have it already from what I listed before, the Floodlight Cam (v2) and Spotlight Wired Cam (v2) are excluded from this list. We are still working on rolling this out to these devices, and I can always update the thread according when it is available for these devices. Smiley Happy 



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