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New Stick up cam battery - camera preview doesn't work

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New Neighbor

New Stick up cam battery - camera preview doesn't work

New Stick up cam battery - camera preview doesn't work on dashboard. Other cameras work.
Firmware is up to date. Other functions ok.

What to do?
1 REPLY 1
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Community Manager

Re: New Stick up cam battery - camera preview doesn't work

Hey @Ianis. Normally the camera preview will not update when the firmware needs to be updated, so if you have verified it say Up to Date under your Device Health section, it would be best to follow up with our support team on this. Please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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