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Motion Zones no longer visible in app

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New Neighbor

Re: Motion Zones no longer visible in app

Thanks I have done it several times... 

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New Neighbor

Re: Motion Zones no longer visible in app

RHERSHEY nailed it!
I was on the phone going through the tech's suggestions about a hard reset of the light and reinstalling the App, I mentioned Rhersheys post and the tech insisted we could fix it with the other solutions. The tech finally looked into the alt solution and low and behold it was fixed in a matter of minutes. The one saving grace is that the tech was extremely polite, otherwise it would have made this experience that much more frustrating.
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Community Manager

Re: Motion Zones no longer visible in app

Sorry to hear about these experiences, neighbors. Thank you @rhershy, for updating us on the solution you obtained, and everyone else for sharing their observations. We've shared this feedback with the appropriate teams for further investigation.

 

In the meantime, if you are experiencing this concern, please try removing and reinstalling the app to ensure optimal functionality with the app and mobile device. Otherwise, reaching out to our support team is always a great option for solutions! 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
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New Neighbor

Re: Motion Zones no longer visible in app

There's a very difficult to see checkbox that's labeled "active" on the left side of that pop up bar... You may have accidently took the check out. Tap the checkbook to make your zones active again.
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New Neighbor

Re: Motion Zones no longer visible in app

Unfortunatelly, while I called a tech a few weeks ago and he was able to reset/delete myzones in my accouint so I could start over, I only added one to be safe at that time. Now I tried to go re-adjust 2 days ago and exact same problem. So it seems as if your app is not fixed.  This is rendering my Ring Doorbell mostly useless. 

 

I sent in and recieved a ticke from Suppport for this, but  I hope your techs can find a permanant solution, this only started happenning at the beginning of this year or late December. May need to revert back updates to that time.  

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New Neighbor

Re: Motion Zones no longer visible in app

Having the same issue here. This problem is rendering my Ring pro useless. I work part-time at lowes, going to have a hard time recommending the Ring products if this is going to continue.
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New Neighbor

Re: Motion Zones no longer visible in app

My problem has been ongoing for over a month now. We have sat on the phone with them on Feb. 7 for over an hour and they sent to their technical department and asked for patience as they try to resolve it. They told me to watch my email for the solution but nothing yet. I am getting very frustrated. Nothing on the customer service - they have all been very kind and trying to help but in the end if the technology on the app is broken they need to fix it!  I am going to ask AGAIN what the status is. Sending them emails seems to do no good. I have to do it via the chat option, however, it seems they prefer to talk on the phone.  From the review on the Android app, it sounds like this was version was working on multiple features including motion zones until December 2019. (I got mine then) and then they updated the app a few times in January and each one was breaking different functions. I wish they would just roll back to what it was.  

 

For me the problem seems to be when I draw the THIRD zone.  Once I do that they all dissappear and I cannot see them anymore however, they said on the phone they are there.  And it tells me that I  already have 3 then - but I cannot see them and none of them are working - they don't alert me to motion. Yep, rendered useless! 

 

May have to ask for refund from Amazon and get a Blink instead. I got it becuase it pairs with my Alexa Echo.  Sigh..  I want to keep that though. 

 

 

 

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New Neighbor

Re: Motion Zones no longer visible in app

Did what new neighbor did.  Just spent 1 hour on phone with Ring.  They tried all kinds of things first.  Then went to higher authority.  They reset some thing and now able to access my motion zones.  To bad this has been an ongoing issue and should have been fixed via the app or ring prople get to the issue quicker.  Happy it is fixed but dissapointed with Ring.

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