Sorry to hear about these experiences, neighbors. Thank you @rhershy, for updating us on the solution you obtained, and everyone else for sharing their observations. We've shared this feedback with the appropriate teams for further investigation.
In the meantime, if you are experiencing this concern, please try removing and reinstalling the app to ensure optimal functionality with the app and mobile device. Otherwise, reaching out to our support team is always a great option for solutions!
Unfortunatelly, while I called a tech a few weeks ago and he was able to reset/delete myzones in my accouint so I could start over, I only added one to be safe at that time. Now I tried to go re-adjust 2 days ago and exact same problem. So it seems as if your app is not fixed. This is rendering my Ring Doorbell mostly useless.
I sent in and recieved a ticke from Suppport for this, but I hope your techs can find a permanant solution, this only started happenning at the beginning of this year or late December. May need to revert back updates to that time.
My problem has been ongoing for over a month now. We have sat on the phone with them on Feb. 7 for over an hour and they sent to their technical department and asked for patience as they try to resolve it. They told me to watch my email for the solution but nothing yet. I am getting very frustrated. Nothing on the customer service - they have all been very kind and trying to help but in the end if the technology on the app is broken they need to fix it! I am going to ask AGAIN what the status is. Sending them emails seems to do no good. I have to do it via the chat option, however, it seems they prefer to talk on the phone. From the review on the Android app, it sounds like this was version was working on multiple features including motion zones until December 2019. (I got mine then) and then they updated the app a few times in January and each one was breaking different functions. I wish they would just roll back to what it was.
For me the problem seems to be when I draw the THIRD zone. Once I do that they all dissappear and I cannot see them anymore however, they said on the phone they are there. And it tells me that I already have 3 then - but I cannot see them and none of them are working - they don't alert me to motion. Yep, rendered useless!
May have to ask for refund from Amazon and get a Blink instead. I got it becuase it pairs with my Alexa Echo. Sigh.. I want to keep that though.
Did what new neighbor did. Just spent 1 hour on phone with Ring. They tried all kinds of things first. Then went to higher authority. They reset some thing and now able to access my motion zones. To bad this has been an ongoing issue and should have been fixed via the app or ring prople get to the issue quicker. Happy it is fixed but dissapointed with Ring.