cancel
Showing results for 
Search instead for 
Did you mean: 

Motion Sensitivity picking up pets when set for People Only

SOLVED
Highlighted
New Neighbor III

Re: Motion Sensitivity picking up pets when set for People Only


@YouStayOut wrote:

So how do the rest of us get satisfaction?  I would like Ring to come on to this chat chanel and speak to the rest of us who are being awaken when a stray varmit crosses our cameras.  What are they going to do for us?


Personally i wanted what i was told over the phone about there being a firmware issue in writing and i got it through chat, they kindly sent me the full chat transcript that covers it.

 

So now that its officially coming for the "Advance Technical" team, RING needs to make an official annoucement for all those who are affected by this to be offered solutions so be it replacements.  However i do doubt the replacements they send me will resolve the issues because this goes back to my opinion posted before about these devices actually being able to update OTA?? why cant they be rolled back to the firmware that worked by themselves, why cant they push a firmware update automactically? even when i went through trouble shooting before i reset the device and it didnt work!

Highlighted
New Neighbor

Re: Motion Sensitivity picking up pets when set for People Only

To suggest re-setting up the device is troubling. Why not issue a firmware fix that can be done remotely. The reason for security devices is to protect while away. So the fix is to be home and set the device up again! That could be a while for some people. Their whole attitude is terrible. They clearly have an issue that happened with a firmware upgrade since my devices did not always do this. Just getting them to admit there is a issue is problematic. I agree with the post regarding Ring Support issuing an official response in the Community.

 

Highlighted
New Neighbor

Re: Motion Sensitivity picking up pets when set for People Only

Don't put up with Ring's response.  Demand that the call be escalated and demand that they replace the device.   This is the only way my previous issues were fixed.  I appears that since they've been bought, Ring's products and support organizations are trying to compete with comcast for the worst customer support organization award!

Highlighted
New Neighbor

Re: Motion Sensitivity picking up pets when set for People Only

They just replaced two of my devices in January, yet they still have the issue. No change whatsoever.

 

Highlighted
New Neighbor

Re: Motion Sensitivity picking up pets when set for People Only

I've had devices replaced 4 times before getting a device that works..... make sure they send you a new device instead of a refurbished device.....

Highlighted
New Neighbor III

Re: Motion Sensitivity picking up pets when set for People Only


@DavidAugust wrote:

I've had devices replaced 4 times before getting a device that works..... make sure they send you a new device instead of a refurbished device.....


I did ask that question and they said they were sending me new devices! but how do you tell the difference? what do you look out for?

Highlighted
New Neighbor

Re: Motion Sensitivity picking up pets when set for People Only

They told me the same thing and after it didn't work, they let it slip that it wasn't new...... so they lie.....figures....I've lost all trust in Ring Support.... all you can do is keep asking for a new replacement.....at some point management will realize that their costs are going thru the roof for device failures.....

Highlighted
New Neighbor III

Re: Motion Sensitivity picking up pets when set for People Only


@DavidAugust wrote:

They told me the same thing and after it didn't work, they let it slip that it wasn't new...... so they lie.....figures....I've lost all trust in Ring Support.... all you can do is keep asking for a new replacement.....at some point management will realize that their costs are going thru the roof for device failures.....


So i am guessing there is no way to know then if the one that eventually works was new or refurbished! the one that worked for you was there anything different about how it was packed etc. or are you assuming it must be a new one?

 

Personally i wont be going back and forth with replacements as i will just ask for a refund like i did with the solar panels and battery cams.

Highlighted
New Neighbor

Re: Motion Sensitivity picking up pets when set for People Only

Packaging looked to be the same..... The firmware update right away..... The other device's firmware wouldn't update....
Highlighted
New Neighbor III

Re: Motion Sensitivity picking up pets when set for People Only


@DavidAugust wrote:
Packaging looked to be the same..... The firmware update right away..... The other device's firmware wouldn't update....

Ok so watch out for the set up process going ahead onto a firmware update! interesting i will be lookin out for that.

/* */