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Motion Sensitivity picking up pets when set for People Only

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New Neighbor

Re: Motion Sensitivity picking up pets when set for People Only

This is driving me mental. I too have it set to "Human Only" or whatever it's called.
If a car drives up the driveway, it won't set off the motion until a person gets out (good)
If a cat walks across the driveway (ring ring) I get notified What the Hell?
I have a Boston Terrier and a French Bulldog, and they both set that thing off constantly.

c'mon Ring, if you're going to have a "Human Only" mode, please make it work.

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New Neighbor III

Re: Motion Sensitivity picking up pets when set for People Only

It is soooo frustrating these cameras with the unusable software have become pointless!

 

I have spent weeks trying all kinds of ways to work around this and nothing works....... the latest was a spider that was not even on the camera or the lens it was about a 1ft maybe away from the camera set of motion alert and i checked the footage and found the culprit - i have stopped looking for humans now when alerts go off, i tend to go into david attenborough mode Smiley LOL

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New Neighbor II

Re: Motion Sensitivity picking up pets when set for People Only

Every time I start to think, "hey, the camera is not false alarming lately" I disciver my motion zones are turned off from the last time I didnt want it recording every activity my wife and I do in view of the camera.

 

12 flipping taps/steps to turn off and on, 2 motion zones. Someday I hope someone with a few brain cells to rub together figures that a kill switch right on the dashboard when you open the app to disable the camera is a good idea. Most of Ring's customers do, I'm sure.

 

I did get something I wanted from this floodlight cam at least, and that is the ability to look out that end of my house when my driway alarms trigger (which do work good, only a few false alarms once in a while...NOT a Ring product) without running all the way upstairs to look out the only window that faces that way.

 

I also get a heads up when my parents up and decide to walk over. I had them build a house next door to me, but the downside is they and people from there walk on a trail to come over, so the driveway alarms, which only detect steel...or something like a squirrel shaking them, dont alert us. The floodlight cam does, but usually by the time I can see what it is, they are on my doorstep!

 

It's a nice resolution camera that gives me the ability to look that way or see if someone comes around when I'm gone (I should say "came around") but I cant use it as a nighttime security device...and still actually sleep without it waking me up for no good reason.

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New Neighbor

Re: Motion Sensitivity picking up pets when set for People Only

I have the same thing happening. Pets used to never set off alarm but over the past 4 months it has. I would like to know if a fix since we have 4 cats and the motion is being set off many times a day.
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New Neighbor

Re: Motion Sensitivity picking up pets when set for People Only

My ring sensitivity has increased on its own.
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New Neighbor

Re: Motion Sensitivity picking up pets when set for People Only

Hi, I also am having the same problem with the stick up cam Elite wired. I am receiving alerts picking up cats when my motion sensitivity is set to people only. If i toggle off people only and set my sensitivity to the lowest setting available, i still receive same alerts so this setting doesnt seem to make any differnce. I have contacted Ring who initially told me that i havent a problem until i pointed out that on the Ring website it states "These PIRs are pet friendly and have settings calibrated to ignore heat sources from animals 13KG or less on medium setting"

My only option at this time is to turn of motion detection at night to save countless alerts throughout the night

I was asked to send a live video clip to Ring of my motion detection which i have and was told  a Ring team leader would contact me within 24 hours. I received a email within few hours stating " glad we were able to assist you and is there anything else". A further email informing me the team is working on this issue and i will be contacted once a fix is found.

I am not confident a fix will be found as this issue has been ongoing since October 2019 or possibly before. My cameras are new so thinking of returning.

is there any firm update on a possible fix for this known and reported issue? Thanks

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New Neighbor

Re: Motion Sensitivity picking up pets when set for People Only

I wouldn't mind if they would take a look at some of my videos to diagnose what's going on.  It's an indoor wired camera where I've set the motion zones to only where they would need to be to pick up possible intruders wandering around, and although it keeps being suggested that reflective surfaces might cause problems, I just don't think I have anything like that causing any problems.  I have lots and lots and lots of video footage, several every single day, of my 10 pound cat walking across the floor, coming out from under a table, or climbing his cat tree.  Occasionally one is completely baffling -- like when he just cuts across a room's corner where there isn't a great deal of motion and not a very large portion of the motion zone changing.  People mode is on, and it's surprising how often he appears to be a person to the camera's software.  The back yard, on the other hand, a floodlight cam, seems to have improved inexplicably in no longer recording the dog next door since I tightened up the zones.  He still kicks on the light, but not the camera.  There appear to be different sensing rules for just the light than for the camera.  I still wish he wouldn't keep tripping the light, but I'm OK with that as long as I don't have a long collection of dog videos too.

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New Neighbor III

Re: Motion Sensitivity picking up pets when set for People Only

We had some sun come out this morning and it was showing through the road opp with house on each side of the road, so i bit like the sun shining through the a funnel and it was shining up on my drive.

 

The motion alerts went crazy!!! everytime somene walked passed my home on the main pavement their body caused a shadow through the sun that was reflecting on my drive, even though the person (human/people) was nowhere near my set motion zone their shadow was!! it wasnt until i watched all the motion footage i came across the common trigger a shadow of a person (human/people) refelcting through a ray of sunshine on the floor across my motion zone.

 

REALLY!! so we have trees, bushes, wind, boiler flu pipes, rain, spiders, cats, dogs, birds, critters/ all animals, human/people shadow reflections , ghosts and smoke.  very quick in identifying these intruders but very slow in identifying real risks.

 

You would think i was talking about a cheap chinese knock off and then complaining Smiley Frustrated

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New Neighbor

Re: Motion Sensitivity picking up pets when set for People Only

Something has changed in the last year.  I have a floodlight camera on our front driveway just before our gate.  The orginal camera did just fine in picking up any vehicle/person that came into the zone i had set.  After several months it stopped picking up vehicles.  I tried differen/multiple zones, nothing worked.  I talked to customer support on two seperate occasions and during the last conversation they suggested that they had made a change to the "algorithim" and that they would send the old "algrithim" to the camera and had me reboot the camera.  Nothing changed.  I even went as far as to buy a new camera and install it and nothing is any different.  The camera currently can pick up squirrels, cats, and the once in a while spider, but 90% of the time it will not pick up my large p/u truck, the UPS truck or most any other vehicle that pulls up.  I am not worried about people, i want to know when a vehicle pulls up to my closed, or even open gate.  $500.00 and many, many hours and i can't get the camera to recogonize when a very large object fills the screen but a 12" squireel occupying nine one hundred the screen will set it off everything!!  AND i have tried every setting, zone size until i am blue in the face!!!

 

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New Neighbor III

Re: Motion Sensitivity picking up pets when set for People Only

Well some more sunshine this morning and a whole lot more shadow alerts!!  Oh yeah how can i forget the stray cat that woke me up at 1am setting off alerts (stupidly i have alerts set on my echo devices as well as my phone and several other family members phones) so not just me that got disturbed.

 

I feel these cameras are uselss for outdoors!  i only brought them in Dec 19 so i have no idea how good they were before this time!  starting to think i have wasted near enough £600.

 

All these great reviews and youtube videos were very misleading. 

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