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Motion Sensitivity picking up pets when set for People Only

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New Neighbor

Re: Motion Sensitivity picking up pets when set for People Only

@Jennifer_Ring - as requested.

 

 

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New Neighbor

Re: Motion Sensitivity picking up pets when set for People Only

Yep, the doorbell pro sensitivity increased.....but it's also wired so it may have fallen into the issues Ring is having with motion on all wired devices....I figure they are pushing software updates and breaking more stuff.... at some point the news  is gonna get wind of the issue and ask Ring why they are selling products that don't work as marketed......(and then the class action lawyers will swarm in)....

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New Neighbor

Re: Motion Sensitivity picking up pets when set for People Only

Same issue here...seemed to happen just before Halloween and now with no changes of my own and working fine on Human only setting it picks up objects across the street. Rest and result zones and tried all motion settings...had to turn off completely.
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New Neighbor

Re: Motion Sensitivity picking up pets when set for People Only

I have the 3rd generation Indoor Stick up Cam and it alerts to my cat constantly. Also now that I signed up for the basic subscription plan, I no longer get motion alerts for my device. Which is a problem for me. It is not even recording me as I entered my apartment with the motion alerts on. I'm getting very disappointed and about ready to send the whole things back.

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New Neighbor

Re: Motion Sensitivity picking up pets when set for People Only

I also have two indoor wired cameras that are both recording events constantly even when set to people only mode.  All it takes is for one 10 pound cat to stroll across the floor to set mine off, and sometimes he can slink along the corner of the room partially obscured by furniture and still set it off.  Right now my activity log is full of video of Sylvester walking around the two rooms with cameras.  I've just turned off People Only and adjusted it manually to the least sensitive setting, hoping maybe it'll help, but whether the Ring employee agrees or not, the People Only mode certainly isn't working correctly for either of my two cameras.  

 

For that matter, I had to completely disable the motion detectors that were part of the Ring security system because although it too is set for relatively low sensitivity which was not supposed to pick up anything under whatever weight threshold (50 pounds?), a cat managed to keep setting it off one night when I was out of town and I kept getting calls in the middle of the night from the monitoring people and one visit to my house from the police.  So the cameras aren't the only product in this product line that doesn't have working "people only" capability. 

 

I didn't want to do it, but I have a feeling I'm going to have to configure the cameras to not use motion detection and to only record as a linked event whenever the alarm is actually going off or entry delay is active.

 

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New Neighbor II

Re: Motion Sensitivity picking up pets when set for People Only

Check to make sure there is nothing reflective in the sensor/camera view.

 

I have a stainless steel table top in view of my floodlight cam. My camera was detecting motion and recording (while on people only mode) at night with cats, windblown debris, rain etc.. After reading about reflective stuff like windows causing sensor triggers, I put a tarp over the table and it stopped.

 

I think what was happening is, the lights come on with more sensitivity than the camera (a cat, for instance), and the light was hitting the stainless steel and reflecting causing the camera to activate. I made two motion zones that covered the areas I want and boxed away/excluded the area of the table and it has'nt triggered falsely since.

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New Neighbor III

Re: Motion Sensitivity picking up pets when set for People Only

I noticed the same. I didn't have the street in the motion zone but the headlights reflected off of a reflective object and triggere the motion.

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New Neighbor III

Re: Motion Sensitivity picking up pets when set for People Only

I have my wired spotlight cams set on the people only mode and at 3am today i recieved an alert and got up to check and it was a cat that walked across my garden! (I have a dog that roams around the garden and he hasnt set it off).  I was quite annoyed to be woken up by this false alert.  

 

This defeats the whole point of the RING eco system, how many times will i be woken in the middle of the night by false alerts until it reaches a point that i start to ignore the alerts thinking its a cat ( a bit like the boy who cried wolf!) and then miss an actual intruder.

 

Having checked the footage the cat triggered it more or less instantly as it stepped into the motion zone, right under (below the actual camera motion sensor) from the far left.

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New Neighbor II

Re: Motion Sensitivity picking up pets when set for People Only

See my reply a few up also. I have been monitoring this with mine. I have a stainless steel topped worktable directly under where this floodlight is. I finally got a reply as part of some answers from a "neighbor outreach specialist" who contacted me after seeing my aggravation. This is actually somewhere on the web site to read about too...reflective surfaces will trigger the cameras.

 

In my case, I think what was happening is, when the cat walked by, it triggered the lights. OK, that's fine, these are LED's so not a lot of electricity use and a random splash of light I don't see in the middle of the night cant hurt security. I think the light was bouncing off that stainless/silver table top and triggering the camera motion zone.

 

I covered the table with a tarp and it seemed to stop (or no cats). I removed the tarp and configured the motion zones around that table and thought I was a genius and had it solved. Seemed to work for a while, then I was getting recordings at night again...but no cat. Seems like almost anything will set the lights off. I've been sitting outside at night and the lights go off around the corner (I didn't set them off)... I check the video, nothing but maybe some stuff floating in the air.  I don't sleep with my phone in the room, but had figured I would start because of this new "wonderful light/camera"...until I realized it was going off with false alarms.

 

So, I re-covered that reflective table and since have had no camera motion alerts. Seems the table reflecting the floodlight, triggers the camera motion zone even with the motion zone configured around/excluding the table. So now, it looks like I have to either leave a tarp on that table all the time or make some kind of non-reflective cover for it long term. The table is useful where it is, so moving it is not the best option for me.

 

Look for stuff that may reflect the floodlights. I suspect even a vehicle does because our van going in and out of the garage triggers the camera (while set on "people only"). It triggers before the van gets all the way out of the garage so I don't think its picking up the human behind the glass. I think it may be triggering on reflection from the paint on the top of the van (even on cloudy days...go figure) and or the windshield glass when coming back in.  It's a pain, but not the end of the world...but my wife is on the subordinate app and cant turn it off when she comes and goes. I can spy on her, but I can turn the zones off when I come and go from the app as the owner to stop me being recorded as I come and go from the driveway.

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New Neighbor II

Re: Motion Sensitivity picking up pets when set for People Only

Reporting that my wife left from the garage in the van today and the floodlight-cam did not motion alert then or when she returned as it had been. But did motion alert when she walked in front of the camera later. THATS the way its supposed to work. Dont know whats changed. The only thing difference I can think of is I moved the zone out away from the garage door 4-6 feet because it was picking up on activity right outside the garage door like loading the van at the back lift gate. This was daytime, moderate sun/cloud mix.

 

EDIT!: 6:45AM this morning 1/3/2020 the camera motion detector was activated by a possum. I know it wasn't a reflection from the lights setting it off because the beginning of the video was in night vision and the possum didn't set off the lights until it got close to the floodlight.

 

So, its a fact that this thing is STILL activating on small animals while in people only mode. So, you can either be woken up at random times by non-human activity or turn your notifications off or leave the phone outside the bedroom and have no idea when an actual human is approaching the camera until you look at event history. Anyone who purchased this light for real-time security is likely going to lose some sleep. You might as well get a $20 motion detector and just get up and look out a window when it goes off. It's useful when away if you can connect to it and you can always answer a motion alert, but the device is not functioning as advertised for this feature.

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