Motion Sensitivity picking up pets when set for People Only

@Jennifer_Ring wrote:

Hi neighbors- the team needs examples! Please give our support team a call at 800-656-1918 or here, describe the situation you’re having and share videos with the them. That way, the team can take a further look into this and continue to improve the ‘People Only’ motion detection feature.

@Jennifer, the ring team customer support needs to be made aware of this issue and how customers should submit videos. I only found this after my own searching after several calls with support agents who knew nothing about this.

i would suggest ring implementation of a “flag” option within the app for users to flag videos directly to support as “this is not a person” or have multiple options to improve accuracy such as; “this people only motion event was a cat,” “this people only motion even was leaves/tree/Bush blowing”

3 Likes

I am presuming that as our backyard camera is picking up spiders on their webs some 93 times/alerts a night, that the issue of people only motion detection has still not been resolved?

Any updates from the developers as to a functioning people only mode setting? Both of our floodlight cams still get triggered by many non-people movements. This includes birds, plants, cats, moving spider webs, moths, etc. For example, it’s windy tonight, and the cameras are getting set off every few minutes. I have zones set to avoid some of the branch movement. But if the zones ignore that whole area, then half the yard is zoned out.

And the video doorbell 2 still regularly records and triggers on cars. Not all the time, but enough to be a little bit annoying. Also, not entirely sure if this is related, but it seems that with the people only setting, it is more likely to miss actual people more often. Several package drop offs have not been recorded.

There are thousands of posts over the internet for this issue. Had I known that this would be such a huge problem I would have never ordered the product. The claims and application are completely fraudulent regarding this product being able to detect human sizes. They will give you excuses about whether, then when that changes, that excuse fails on its own merits as soon as the weather clears. It’s dry here and a nice 70 degrees, yet s small car still alarms…
Who wants to join a class action lawsuit for fraudulent advertising and leading the public to believe they were getting one thing, when in fact, we were getting the same old crap the snake oil salesmen have been selling for eons?

2 Likes

Hi @Justchad555! Our team is constantly working to improve or add to our devices and features. At this time, the People Only mode is intended to reduce alerts to those that are triggered by humans only. Of course, this feature paired with the other available motion settings in your Ring app, will help to fine tune the experience. Adjusting these through trial and error can really help to optimize detection in your area.

Keep in mind, certain objects such as reflective surfaces might still trigger motion. If the People only setting is not working as expected for your environment, feel free to try motion without the setting enabled and other settings fine tuned. Check out our help center article about People Only Mode for more information on its operation. As we always value our neighbor feedback, we will certainly share this with our teams here for future consideration. :slight_smile:

Amazing the response you get in here. As fraudulent as the sale activity! Didn’t even read that I spent days and hours on the phone with tech support and got nowhere, yet somehow the FAQ is going to solve this

BELIGERENCE!!!

Lol- my new floodlight cam thinks that chickens are people, I get alerted every 2 minutes! Definitely needs another fix.

Examples

I’d join this lawsuit. The light is ridiculous at this point

1 Like

This is definetly NOT SOLVED -

I recently purchased FOUR Spotlight Cams, TWO Floodlight Cams, plus a Stick Up Camera -

With People Only set I’m awoken EVERY NIGHT by movement from cats and even spiders!

RING - you need to monitor this community more effectively and RESOLVE THESE ISSUES before marking them as SOLVED -

8 Likes

This is rubbish

I have the ‘People only setting’ on my floodlight cam and every morning at 03:30 - 03:45 a cat comes in the drive and sets off the alert.

This is driving me insane !

4 Likes

I’ve sent examples of even spiders setting off detection with People Only mode set. I also have examples of cats, birds, reflections, tree branches, in short anything and everything BUT People being detected in “People Only” mode.

Routinely awoken EVERY night with a series of false alarms from small animals -

There is NO SETTING to prevent this (even on the lowest sensitivity and especially NOT with the People Only mode).

I have 4 spotlight ring cameras (wired and battery) and two floodlight cameras and they ALL suffer from this incredible design flaw from Ring.

BUYER BEWARE - DO NOT PURCHASE THESE RING PRODUCTS (unless you don’t want to sleep at night) - STAY AWAY FROM THESE DEFECTIVE PRODUCTS!!!

4 Likes

Just bought 3 flood Security cams and one triggers multiple times during the night due to moths… even with lamp off so I guess they are attracted to the motion sensing mechanism?

I also have these set to People with narrow motion zones but motio alarm set off with a slow moving baby racoon.

1 Like

Since I installed my Ring Floodlight cam I have tryed the different motion detecting sensitivity options, but it has never reacted to me adjusting the sensitivity.

I currantly have no zones set, it looks out at my back garden. The light seems to come on of its own accord and we may get no notifications to our phones. Other time the motion detector (set at the least sensitive setting) alerts us and records when cats or squirrels move past, or when spiders spin down past the camera, or when the wind sways the branches that are near to the camera.

I am wondering if my device is faulty and needs replacing, but other people are also having motion sensitivity issues. Are there firmware updates coming? I would love to get my device working more accurately!

1 Like

Technical support must stop assuming and behavior as if users are incompetent. Posting your post as “Solution” is insulting (it’s just hot air). The People-only feature *IS* garbage. Not only a mere spider triggers Ring alerts, but even *one* filament of a spider web swings in front of the camera triggers Ring (Yes, I have troubleshooted the device extensively, reset it several times, etc…the symptoms are the same…broken feature, period!). Garbage product. Fix this please and test it properly before rolling out alpha products.

4 Likes

Agree, this support is a total joke. Wasting everyone’s time.

Jennifer, pls have some respect for your customers and unmark this as solved. There’s nothing about it that’s solved.

3 Likes

Amen. This support is more than a joke; it’s a blatant insult

1 Like

@Jojo2: it’s not you, it’s the product.

I have the same issues: spiders, branches, shadows, anything triggers the camera and alerts. Even one single filament of a spider web swinging in front of the camera triggers it.

The Zones don’t work either. It’s so broken, this has to be another fake feature. Total garbage. This is the most counterproductive product I have experienced. The only thing that’d make it worse if the camera would open the doors and say “welcome” to the burglars.

1 Like

Same problem with 4 stick-up cams wired after receiving a software update, saying motion detection will improve on wired cameras. My 1 stick-up cam battery did not receive the software update and continued to work correctly. When setting my 4 stick-up cam wired back to battery operated they started to work correctly again.

1 Like