Jennifer, as I stated previously and as recorded in my account, Ring Support spent extensive time reviewing the device, the setup, the zones, recordings, etc… Ring Support confirmed that this is not a customer configuration issue and the problem was due to Ring’s own Software (something Ring was already aware of and working on).
I hope you are NOT trying to minimize the issue Ring is having with its motion feature. I would also hope that you are reaching out to the advanced team to get better educated on the issue and understand what Ring is doing to resolve the issue so that you can properly inform customers (suggesting customers go back to their zone setup is not helpfull when Ring is aware of the issue across customers — doing so degrades customers’ trust in the Ring product).