@Jennifer_Ring wrote:
Hi neighbors- the team needs examples! Please give our support team a call at 800-656-1918 or here, describe the situation you’re having and share videos with the them. That way, the team can take a further look into this and continue to improve the ‘People Only’ motion detection feature.
@Jennifer, the ring team customer support needs to be made aware of this issue and how customers should submit videos. I only found this after my own searching after several calls with support agents who knew nothing about this.
i would suggest ring implementation of a “flag” option within the app for users to flag videos directly to support as “this is not a person” or have multiple options to improve accuracy such as; “this people only motion event was a cat,” “this people only motion even was leaves/tree/Bush blowing”