How is this SOLVED? I have spent over £500 on security camers that don't allow me any security whatsoever unless I am prepared to be woken up every night by any moving object no matter how small. Cat's, Mice, Leaves, Even little spiders. Utter rubbish product which I shall be returning to where I purchased it from and buying somthing else.
Hi neighbors- the team needs examples! Please give our support team a call at 800-656-1918 or here, describe the situation you're having and share videos with the them. That way, the team can take a further look into this and continue to improve the 'People Only' motion detection feature.
@Jennifer, the ring team customer support needs to be made aware of this issue and how customers should submit videos. I only found this after my own searching after several calls with support agents who knew nothing about this.
i would suggest ring implementation of a “flag” option within the app for users to flag videos directly to support as “this is not a person” or have multiple options to improve accuracy such as; “this people only motion event was a cat,” “this people only motion even was leaves/tree/Bush blowing”
Hi @Justchad555! Our team is constantly working to improve or add to our devices and features. At this time, the People Only mode is intended to reduce alerts to those that are triggered by humans only. Of course, this feature paired with the other available motion settings in your Ring app, will help to fine tune the experience. Adjusting these through trial and error can really help to optimize detection in your area.
Keep in mind, certain objects such as reflective surfaces might still trigger motion. If the People only setting is not working as expected for your environment, feel free to try motion without the setting enabled and other settings fine tuned. Check out our help center article about People Only Mode for more information on its operation. As we always value our neighbor feedback, we will certainly share this with our teams here for future consideration.