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Motion Sensitivity picking up pets when set for People Only

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New Neighbor

Re: Motion Sensitivity picking up pets when set for People Only

I am thinking a way to get rid of cats. They come into my property everyday at 10pm and 2am. I tried lemons and will have dogs soon. Ring, please help us with a major announcement. You can see how many complaints in the last few days.
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New Neighbor

Re: Motion Sensitivity picking up pets when set for People Only

Hi,

There has been no difference in my 4 Elite stick up cameras motion detection. I constantly detect cats, spiders other small animals. I have now resorted to turning my cameras off every evening and part of every day to escape the constant false alarms. My cameras are only used at present for a live view, which really defeats the object.

I guessing due to this problem being unresolved for such a long time that it may never be resolved.

Despite requests many weeks ago i have not received any updates as to a possible fix for this ongoing problem. I was contacted by a Ring advocate who promised to provide a personal service until this issue was resolved but unfortunately my emails are no longer answered and just bounced back - i understand this could be due to the worldwide problems we are all experiencing but any acknowledgement would be appreciated.

Guessing its now time to return for a refund!

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New Neighbor III

Re: Motion Sensitivity picking up pets when set for People Only


@phil3985 wrote:

Hi,

There has been no difference in my 4 Elite stick up cameras motion detection. I constantly detect cats, spiders other small animals. I have now resorted to turning my cameras off every evening and part of every day to escape the constant false alarms. My cameras are only used at present for a live view, which really defeats the object.

I guessing due to this problem being unresolved for such a long time that it may never be resolved.

Despite requests many weeks ago i have not received any updates as to a possible fix for this ongoing problem. I was contacted by a Ring advocate who promised to provide a personal service until this issue was resolved but unfortunately my emails are no longer answered and just bounced back - i understand this could be due to the worldwide problems we are all experiencing but any acknowledgement would be appreciated.

Guessing its now time to return for a refund!


Hey

 

I was also at a point of returning for a refund, but i emailed the founder and my countrys distributions head.  Like i have said before i got a reply the same day from Jamie and the head and a few days later i was assigned a helper.

 

We worked through all the issues and solutions (now you will never get rid of alerts for spider, cats etc.) because thats what its designed to do pick up motion, however i agree they pick up far too much of them even though when on "People Only Mode".

 

But with some remote software checking, updating and readjusting the motion zones things got a lot better to what i was going through (mind you the cameras were replaced a few times prior to this).

 

Dont get me wrong it took a few weeks of support from the assigned person at RING and testing to get to this point.

 

If you have the ability to get a refund by all means go for it, but i decided against this option as i was unable to find another device offering the same features trouble free!

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New Neighbor II

Re: Motion Sensitivity picking up pets when set for People Only

 

 

"Ring, please help us with a major announcement. You can see how many complaints in the last few days."

 

Ha! Dont hold your breath, did you notice one of the mod's has marked this issue as solved?

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New Neighbor II

Re: Motion Sensitivity picking up pets when set for People Only

"We worked through all the issues and solutions (now you will never get rid of alerts for spider, cats etc.) because that's what its designed to do pick up motion, however i agree they pick up far too much of them even though when on "People Only Mode"."

 

The issue is when the lights come on. I never have a problem with this in the daytime. I think the lights, which are supposed to pick up all motion, are triggering the camera/record/notification. There is never a time when the lights aren't on when I have false alarms...like a little spider that may have crawled out of vision of the light sensor but did trigger the camera for instance, giving a night vision recording of the spider. It's usually some sort of weird string of beads looking thing attached to the web (egg sacs? I don't know, I cant find anything out there to identify it) that swings in front of the floodlight. Then sometimes the spider is visible like in a subsequent video just a minute or two later, but the lights are always on with recordings at night.

 

I have to say, this is not happening as much for me, but still happening. I don't feel like losing sleep over it so I keep do not disturb on my phone when sleeping. Fortunately I am in a low populated area with not much crime and hardly ever people walking our road...and my house is hundreds of feet off the road. I have driveway alarms that detect any vehicles coming down the driveway. The camera is a neat little toy though.

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New Neighbor

Re: Motion Sensitivity picking up pets when set for People Only

I'm seeing similar problems with my hardwired security cam / floodlight. If I disable People Only Mode it triggers on just about anything - cars, people, animals... even bugs. Turning the sensitivity down to the minimum makes zero difference, it still goes off every few hours at night. People Only Mode seems to work as advertised, but naturally it ignores cars which makes it somewhat useless in a driveway. So now I'm stuck with a hardwired camera that doesn't really work particularly well mounted on the front of my house.

 

Any ideas on how to make this thing detect people AND cars without triggers every time a bug flies past would be appreciated.

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New Neighbor II

Re: Motion Sensitivity picking up pets when set for People Only

Wish I could help you. These simply don't work the way we would want or expect them to. It's that simple.

 

My false alarms have been less but I have no idea if that's because what triggers them is less or if the camera and software are working better.

 

To point a special point on it, I got a false alarm at around 4AM the other night...and in the video is both a cat AND a spider. I had to laugh...more out of insanity than humor because it was quintessential

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New Neighbor III

Re: Motion Sensitivity picking up pets when set for People Only

Personal Opions based on my experience Smiley Embarassed


'People mode' and motion detection are 2 different things, and t the moment I doubt they work as they should together.

 

poeple mode from experience just reduces the amount of false alerts from things without a heat signature, the issue here is that it's not able to 100% notice the difference between a cat and a human - you will find that it mostly false alerts during the night on these as all the sensors are working together.

 

the motion dectection is basically doing its job as in detecting any kind of motion - just a shame that at this stage the 'people only mode' isn't fully ready yet.  The only way to reduce the false motion alerts is to readjust the motion zones so they kind of avoid the particular area where the false alerts are picking it up from or slightly reposition the camera.

 

keep reporting to RING if you haven't done so already and best to do this via email.  Get them to check the feed into the camera and make sure they software is up to date! (i was originally told mine was a few times but then someone realised not all of them updated properly and did them remotely).

 

Yes I still get false alerts for spiders (nighttime), cats (nitghtime) and birds early hours of the morning usually between 6am - 7am - any other time the cameras never picks them up.   But the amount has deffo reduced - no longer get alerts for bushes, trees, steam/smoke, shadows and car lights.

 

I am still yet to find a similar camera that does not have issues like this!

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New Neighbor II

People only mode alerts dogs, cats, and birds

On my video doorbell 2, people only mode works as intended... but on my wired spotlight cam I get alerts to my dog, neighborhood cats, birds, and even leaves moving. 

 

Phone support reset the device and it worked fine for all of 5 minutes, but I’m guessing that may have just been due to an update after resetting. 

 

I have been advised to share any video not containing people to help@ring.com explaining why I’m sending the video; “people only mode is turned on the spotlight cam wired but has detected bird...”

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New Neighbor

Re: People only mode alerts dogs, cats, and birds

I am having the same problem. I have had to turn off motion detection which means the security camers are now just recording devices NOT security camers. For the price you would expect this function to work properly. Even a little spider can set off the motion detection. Utter Rubbish product!