@Mannyshere14 wrote:
@Mannyshere14 wrote:
@Mannyshere14 wrote:
@Mannyshere14 wrote:
@Mannyshere14 wrote:
@Mannyshere14 wrote:
@justanewbie wrote:
No change - being driven mad by alerts from cats and car lights reflecting on a wet driveway - this is on the lowest sensitivity setting.
Selecting ‘People Only’ mode sometimes limits the number of cat alerts but also misses important alerts that I do want such as cars.
If only there was a cars and people only mode!
People Only mode never really did much to resolve the false detections for me… it just picked up everything and sometimes missed detecting “People”
The sun is shining today and its perfect sun shadow weather
So the front drive camera is on the lowest motion sensitivity mode - with people mode off - lets see what happens
Update
Ok well i am deflated… i thought there would be an improvement but nope the people shadows strike again, also had a magpie trigger a motion alert. The thing is the sun isnt directly hitting the Camera so its not even like its glare from the sun at all.
I am going to give it a few more days and see what happens - i will update Support on this also.
I spoke to support and they contacted a “Lead” and the “Advanced Team” - They remotley accessed and “rolled back the firmware” (If you recall i reported on here that i was told a firmware update broke the motion detection and they issued a firmware update to roll it back, well my cameras never did). I then gave them 24hrs access to some of my camera feeds for observations to see if this rollback worked.
Its been a few hours now and i have not had any false alerts so far on any of the cameras
It is still light here and will await to see what the night holds for them.
They have asked me to update them via email after 24hrs (but we all agreed 24hrs was not enough time to judge anything) - depending on the update they may try another 24hrs with “people only” mode turned off.
I kinda think its working now, but i then keep reminded myself its going to play up again. But i am willing to give it go #faith and hopefully have a better update in a few days
Update
Ok so compared to the high number of false alerts i usually get from all the camera’s…
Garage Cam - no false alerts recordings (i have notifications off anyway) - not even picked up the smoke coming fron the boiler flu which it usally does
Garden Cam - No false alert recordings (i have notifications off anyway) - Unless the rodents and birds have gone on into hibernation.
Drive Cam - Had 1 false alert (i have notifications on) - it seems it was the lights from a car that came from the side not directly onto the camera - This cam usually gives off the most false alerts so this is major progress.
One thing i did notice though that there was a longer delay in getting motion notifications then usual - sometimes upto 2 mins after the event - this didnt happen before so will keep an eye on this and provide updates to Support.
So from the looks of things as they are whatever RING did seems to have fixed the false alerts…?
But understand I am still in the testing phase and i need to provide them with an update on progress still.
Update
Front Camera - So after a few days of lower than usual false motion alerts, things went a little side ways as started to get some people shadow alerts and then more car lights coming from the side (about 50ft away from the camera).
The garden cam picked up the darn rat a few times again!
The garage cam has remained false motion free!
So i have been emailing my updates and then i stopped getting replies to them, i forwarded my findings to the Distributions & Sales Manager and to Jamie the Inventor… pleased to say both of them responded to me very quickly!
I have a call scheduled on Monday ( I think with the special ops team).
The other strange thing i noticed was that for one of the cameras a firmware version suddenly appeared where it normally says “Up to Date” - v2.1.01005 and has remained visable.
when i first got these replacements it showed the firmware version - v1.16.00265 and then they all changed to “Up to Date”.
Update
I am still working on the motion dectection issues with an assigned agent , i have had 2 conference calls since the last update and have another scheduled for next week.
Even though the false alerts have reduced, they still seem to pick up things i would not expect them to pick up… however i am starting to realise tha these are in fact cameras
relying on software to do the job of a human eye!
What i have been told is that when you first set up the cameras and work on setting up your motion zones (for those cameras that are able to be adjusted size and shape wise), the camera takes an image/inprint of the area. Depending on where you have drawn out your zones when anythings croses those zones the software starts to identify changes to the original scan it took, it then trys to work on algorithyms of differentiation’s covering size, level of heat and level of movement. It then makes a judgement call on alerting or not!
So even though there maybe false alerts as in non human/people, the cameras are doing the jopb they are supposed to do baring in mind they are not a human eye.
I have been offered replacements again (but we both agreed these will not make any difference, as there is nothing wrong with the hardware), I was offered exchanges for other equipment and also as a last resort a full refund.
For the moment i have decided to continue to work with the agent ( i have to say that she has been amazing and has always called bang on time, follows up on emails etc. - so a Big Thank You to Jon Marie @ RING).
We have tried the following so far:
- Remotley update all cameras to latest software
- Reduced the motions zones size
- reviewing footage - seeking advice from technical
I am currently sending any non human/people alerts to my assigned agent who will be seeking support from technical until my next call.
Update
I had my assigned agent call me yesterday as planned, so since my previous call with them last wednesday i have only had 11 false alerts (which is a massive improvement compared to the 40+ i used to get).
It still picked up a pigeon, rodent, smoke/steam coming of a exit pipe some distant away and cats, However nowhere near the amount. For example the smoke/steam coming of an exit pipe (only in the evening) used to trigger an motion alert every time the heating boiler came on (which could be several times during the evening) it only alerted once in 7 days.
What changed?
- I had all cameras replaced 3 times
- Adjusted the motion zones (strange one this as before i had already spent weeks changing these to every possible way and it didnt improve) - minimised them so they are not right close to the boundaries - for those that picked up the dog in the garden i changed the size of the zones that i had placed on the entry wall/fence so lifted them up off from the bottom (no alerts from the dog anymore - but still covers the entry point - havent tested if this zone on the wall/fence actually works if someone jumped over the wall/fence!)
- Firmware was remotley updated to the most recent version (it seemes the rolled back firmware didnt help matters)
Out of the 11 false alerts were between the hours of 9pm - 7am with only 1 being during the daylight hours.
Even though the false alerts have reduced i still have the notifications for motion turned off during the night between the hours of 10pm - 9am due to the high chance of false alerts happening during those hours.
So not perfect like most other cameras out there in the same category, but for me these cameras are being used to capture better footage at entry and exits points (areas where my static CCTV struggles to capture) rather than being alerted during the event (during the hours of 10pm - 9am) I have the RING alarm as a back up to alert me if there is an actual intruder gaining access and hope the sound of the siren is enough to scare them off .
Hopefully as time goes by software will develop/progress to reduce these false alerts during the evening down further.
I could of taken the kind offer of a refund (i might end up regretting it), but decided to keep them for now as they are good cameras! I still have a access to the same agent if i ever need to report to if the same issues occur.
All i can suggest is that try and get an assigned agent to deal with your issue and work with them through it, now it may not fully get rid of all the false alerts but it may reduce them!
If anything changes i will update.