Motion Sensitivity picking up pets when set for People Only

No worries glad I could help!

Hopefully these motion issues get fixed soon! :slight_smile:

Here is the latest review of Arlo on TechHive. Obviously, Ring has a problem if the reviewers are writing this. Maybe a little pressure from competition will help.

"Arlo Video Doorbell review: Finally! A doorbell that can tell cats from people"

@B-H wrote:

Here is the latest review of Arlo on TechHive. Obviously, Ring has a problem if the reviewers are writing this. Maybe a little pressure from competition will help.

“Arlo Video Doorbell review: Finally! A doorbell that can tell cats from people”

Hey TechHive may have given it a glowing review… however i have learnt most recently to always check the community forums of any product that seems to be too good to be true!

Having checked Arlo’s community forum i have noticed issues with it, seems quite familiar to some of the issues faced with RING.

Dont get me wrong it maybe better in some ways to RINGs but i now dont tend to rely on what tech review sites/youtube say anymore. :laughing:

Update.

Its been a few days now since my 2nd lot of replacements being up and running…

Not had any false alerts from the front drive camera yet (have it set on the lowest motion setting and people mode is off)… maybe the stray cats have not been round? also not had any sunny days so there has been no people shadows to test it with!

The garage cam is still picking up the smoke coming from the boiler flow pipe (the pipe is over 20ft away from the camera).

The Garden cam is still picking up a Rat and birds on the lowest motion sensitivity with people only mode off ( i am now testing it with people mode on). - also getting audio interference on this one so i am looking into the cause of this.

The final forth camera i have installed indoors to test it out - have managed to figure out a way to stop recordings/motions when i dont need it to and have turned the spotlight off.

I still have all the notification alerts on snooze and also have snooze periods on smart devices - so they are not disturbing me for no reason anymore (not ideal as i amy miss something important). I just review the alerts when i get up in the morning now and just glad that the rodents in the garden did not wake me at silly o’clock.

Hows things with everyone else?

No change - being driven mad by alerts from cats and car lights reflecting on a wet driveway - this is on the lowest sensitivity setting.

Selecting ‘People Only’ mode sometimes limits the number of cat alerts but also misses important alerts that I do want such as cars.

If only there was a cars and people only mode!

@justanewbie wrote:

No change - being driven mad by alerts from cats and car lights reflecting on a wet driveway - this is on the lowest sensitivity setting.

Selecting ‘People Only’ mode sometimes limits the number of cat alerts but also misses important alerts that I do want such as cars.

If only there was a cars and people only mode!

People Only mode never really did much to resolve the false detections for me… it just picked up everything and sometimes missed detecting “People”

The sun is shining today and its perfect sun shadow weather :laughing: So the front drive camera is on the lowest motion sensitivity mode - with people mode off - lets see what happens :flushed:

@Mannyshere14 wrote:

@justanewbie wrote:

No change - being driven mad by alerts from cats and car lights reflecting on a wet driveway - this is on the lowest sensitivity setting.

Selecting ‘People Only’ mode sometimes limits the number of cat alerts but also misses important alerts that I do want such as cars.

If only there was a cars and people only mode!

People Only mode never really did much to resolve the false detections for me… it just picked up everything and sometimes missed detecting “People”

The sun is shining today and its perfect sun shadow weather :laughing: So the front drive camera is on the lowest motion sensitivity mode - with people mode off - lets see what happens :flushed:

Update

Ok well i am deflated… i thought there would be an improvement but nope the people shadows strike again, also had a magpie trigger a motion alert. The thing is the sun isnt directly hitting the Camera so its not even like its glare from the sun at all.

I am going to give it a few more days and see what happens - i will update Support on this also.

We don’t need fancy “black box” algorithms, all we need is more settings to fine tune the sensitivity and the triggers.
A neighbour’s freaking cat gets on my yard at very late hours (3AM-5AM), and the motion alert wakes me up with a mini heart attack. I need the motion alert because I’ve had people trying to get into the house to steal.
So in this case, a less sensible setting for the white pixels of the white cat, the car lights, the shadows, etc, would be great.
The super special algorithm you have now for motion zones is just a pixel counter, i.e., it counts how many pixels have changed inside the zone, you’re not fooling anyone. So let us fine tune that! Some chinese cameras have this kind of advanced setting.
Leave your pride aside and let us “hack” our motion settings for our own very unique layouts and “false positives”.

@Mannyshere14 wrote:

@Mannyshere14 wrote:

@justanewbie wrote:

No change - being driven mad by alerts from cats and car lights reflecting on a wet driveway - this is on the lowest sensitivity setting.

Selecting ‘People Only’ mode sometimes limits the number of cat alerts but also misses important alerts that I do want such as cars.

If only there was a cars and people only mode!

People Only mode never really did much to resolve the false detections for me… it just picked up everything and sometimes missed detecting “People”

The sun is shining today and its perfect sun shadow weather :laughing: So the front drive camera is on the lowest motion sensitivity mode - with people mode off - lets see what happens :flushed:

Update

Ok well i am deflated… i thought there would be an improvement but nope the people shadows strike again, also had a magpie trigger a motion alert. The thing is the sun isnt directly hitting the Camera so its not even like its glare from the sun at all.

I am going to give it a few more days and see what happens - i will update Support on this also.

I spoke to support and they contacted a “Lead” and the “Advanced Team” - They remotley accessed and “rolled back the firmware” (If you recall i reported on here that i was told a firmware update broke the motion detection and they issued a firmware update to roll it back, well my cameras never did). I then gave them 24hrs access to some of my camera feeds for observations to see if this rollback worked.

Its been a few hours now and i have not had any false alerts so far on any of the cameras :neutral_face: It is still light here and will await to see what the night holds for them.

They have asked me to update them via email after 24hrs (but we all agreed 24hrs was not enough time to judge anything) - depending on the update they may try another 24hrs with “people only” mode turned off.

I kinda think its working now, but i then keep reminded myself its going to play up again. But i am willing to give it go #faith and hopefully have a better update in a few days :stuck_out_tongue:

Hi neighbors- the team needs examples! Please give our support team a call at 800-656-1918 or here, describe the situation you’re having and share videos with the them. That way, the team can take a further look into this and continue to improve the ‘People Only’ motion detection feature. You can also share your motion zones and videos with us here, so other neighbors and moderators can assist with adjusting your motion zones and settings. Thank you.

For now, I have accepted this post as a solution. While we are aware of this concern and are investigating it further, this is a helpful way for other neighbors that come into this thread to try the steps recommended. Additionally, this is to help engage our neighbors to provide us more examples to pass on to our team.

2 Likes

@Mannyshere14 wrote:

@Mannyshere14 wrote:

@Mannyshere14 wrote:

@justanewbie wrote:

No change - being driven mad by alerts from cats and car lights reflecting on a wet driveway - this is on the lowest sensitivity setting.

Selecting ‘People Only’ mode sometimes limits the number of cat alerts but also misses important alerts that I do want such as cars.

If only there was a cars and people only mode!

People Only mode never really did much to resolve the false detections for me… it just picked up everything and sometimes missed detecting “People”

The sun is shining today and its perfect sun shadow weather :laughing: So the front drive camera is on the lowest motion sensitivity mode - with people mode off - lets see what happens :flushed:

Update

Ok well i am deflated… i thought there would be an improvement but nope the people shadows strike again, also had a magpie trigger a motion alert. The thing is the sun isnt directly hitting the Camera so its not even like its glare from the sun at all.

I am going to give it a few more days and see what happens - i will update Support on this also.

I spoke to support and they contacted a “Lead” and the “Advanced Team” - They remotley accessed and “rolled back the firmware” (If you recall i reported on here that i was told a firmware update broke the motion detection and they issued a firmware update to roll it back, well my cameras never did). I then gave them 24hrs access to some of my camera feeds for observations to see if this rollback worked.

Its been a few hours now and i have not had any false alerts so far on any of the cameras :neutral_face: It is still light here and will await to see what the night holds for them.

They have asked me to update them via email after 24hrs (but we all agreed 24hrs was not enough time to judge anything) - depending on the update they may try another 24hrs with “people only” mode turned off.

I kinda think its working now, but i then keep reminded myself its going to play up again. But i am willing to give it go #faith and hopefully have a better update in a few days :stuck_out_tongue:

Update

Ok so compared to the high number of false alerts i usually get from all the camera’s…

Garage Cam - no false alerts recordings (i have notifications off anyway) - not even picked up the smoke coming fron the boiler flu which it usally does

Garden Cam - No false alert recordings (i have notifications off anyway) - Unless the rodents and birds have gone on into hibernation.

Drive Cam - Had 1 false alert (i have notifications on) - it seems it was the lights from a car that came from the side not directly onto the camera - This cam usually gives off the most false alerts so this is major progress.

One thing i did notice though that there was a longer delay in getting motion notifications then usual - sometimes upto 2 mins after the event - this didnt happen before so will keep an eye on this and provide updates to Support.

So from the looks of things as they are whatever RING did seems to have fixed the false alerts…? :stuck_out_tongue: But understand I am still in the testing phase and i need to provide them with an update on progress still.

@Mannyshere14 wrote:

@Mannyshere14 wrote:

@Mannyshere14 wrote:

@Mannyshere14 wrote:

@justanewbie wrote:

No change - being driven mad by alerts from cats and car lights reflecting on a wet driveway - this is on the lowest sensitivity setting.

Selecting ‘People Only’ mode sometimes limits the number of cat alerts but also misses important alerts that I do want such as cars.

If only there was a cars and people only mode!

People Only mode never really did much to resolve the false detections for me… it just picked up everything and sometimes missed detecting “People”

The sun is shining today and its perfect sun shadow weather :laughing: So the front drive camera is on the lowest motion sensitivity mode - with people mode off - lets see what happens :flushed:

Update

Ok well i am deflated… i thought there would be an improvement but nope the people shadows strike again, also had a magpie trigger a motion alert. The thing is the sun isnt directly hitting the Camera so its not even like its glare from the sun at all.

I am going to give it a few more days and see what happens - i will update Support on this also.

I spoke to support and they contacted a “Lead” and the “Advanced Team” - They remotley accessed and “rolled back the firmware” (If you recall i reported on here that i was told a firmware update broke the motion detection and they issued a firmware update to roll it back, well my cameras never did). I then gave them 24hrs access to some of my camera feeds for observations to see if this rollback worked.

Its been a few hours now and i have not had any false alerts so far on any of the cameras :neutral_face: It is still light here and will await to see what the night holds for them.

They have asked me to update them via email after 24hrs (but we all agreed 24hrs was not enough time to judge anything) - depending on the update they may try another 24hrs with “people only” mode turned off.

I kinda think its working now, but i then keep reminded myself its going to play up again. But i am willing to give it go #faith and hopefully have a better update in a few days :stuck_out_tongue:

Update

Ok so compared to the high number of false alerts i usually get from all the camera’s…

Garage Cam - no false alerts recordings (i have notifications off anyway) - not even picked up the smoke coming fron the boiler flu which it usally does

Garden Cam - No false alert recordings (i have notifications off anyway) - Unless the rodents and birds have gone on into hibernation.

Drive Cam - Had 1 false alert (i have notifications on) - it seems it was the lights from a car that came from the side not directly onto the camera - This cam usually gives off the most false alerts so this is major progress.

One thing i did notice though that there was a longer delay in getting motion notifications then usual - sometimes upto 2 mins after the event - this didnt happen before so will keep an eye on this and provide updates to Support.

So from the looks of things as they are whatever RING did seems to have fixed the false alerts…? :stuck_out_tongue: But understand I am still in the testing phase and i need to provide them with an update on progress still.

Update

Front Camera - So after a few days of lower than usual false motion alerts, things went a little side ways as started to get some people shadow alerts and then more car lights coming from the side (about 50ft away from the camera).

The garden cam picked up the darn rat a few times again!

The garage cam has remained false motion free!

So i have been emailing my updates and then i stopped getting replies to them, i forwarded my findings to the Distributions & Sales Manager and to Jamie the Inventor… pleased to say both of them responded to me very quickly!

I have a call scheduled on Monday ( I think with the special ops team).

The other strange thing i noticed was that for one of the cameras a firmware version suddenly appeared where it normally says “Up to Date” - v2.1.01005 and has remained visable.

when i first got these replacements it showed the firmware version - v1.16.00265 and then they all changed to “Up to Date”.

I’m unsure why you think this issue is resolved when it is not. We have recently installed your security light with camera on our two storey house and I have had to turn off notifications as the neighbourhood cats are being picked up all the time. This negates the reason we put the camera up. We live in New Zealand. I have tried changing all the settings etc, including resetting unit by cutting off power etc but no change. Actual solution required please. Thanks

4 Likes

I have also asked why the thread has been marked as solved along with other very similar threads with same issue?

2 Likes

Did you read it? It says why and what to do. Looks like their looking into it

Of course i read it but the post suggests the problem has been solved which it most definately hasnt. The post also makes comments such as “share videos so the team can take a FURTHER look and continue to IMPROVE the people only feature”. The people only feature does not work which has been agreed by Ring itself so improvement is not what is required but a fix. And to continue to suggest moderators can assist with adjusting motion zones and settings is very disappointing because any troubleshooting steps is a waste of time because there is no known fix yet for this problem which again has been confirmed to me by Ring.

4 Likes

You asked why was it marked as solved.
The answer to your question was “For now, I have accepted this post as a solution. While we are aware of this concern and are investigating it further, this is a helpful way for other neighbors that come into this thread to try the steps recommended. Additionally, this is to help engage our neighbors to provide us more examples to pass on to our team.”
That is why it is marked as solved…

Sorry but disagree.There is no solution offered to fix the problem so has not been resolved. How many more videos are needed as examples to pass on to the team? The team have received many videos from myself and other members to be made aware of this ongoing problem since at east October 2019 and have confirmed to myself and others the problem exists, still exists and there is no known fix yet.

The post being marked solved along with other similar threads at the same time is a deliberate attempt to mislead.

“Try recommended steps”…adjusting motion settings and zones have been proven not to help with this issue so why continue to waste members time requesting time consuming troubleshoot steps are carried out?

3 Likes

Yea, totally NOT resolved.

I have had better times with it, but half the time its because I’ve forgotten I’ve turned motion zones off…because they refuse to add (unless i’m missing something) a quick kill switch to disable/enable motions zones. I have to tap the app icon, tap the device, tap motion settings, tap motion zones, tap zone one, tap to uncheck or check it, then tap zone 2, tap to uncheck or check it, then tap done, then tap to access the open apps panels, then swipe to close the app.

11 taps or gestures just to simply disable two motion zones. One kill switch on the dashboard to do this would sure be easy, but that’s not where we live in Ringland. It’s funny, I actually gave this device a generous 3 of 5 as I recall on Amazon and Ring emailed and “wanted to help me resolve my issues”. Almost funny if it wasn’t so pathetic. I gave it an “it’s OK” rating, and that’s generous, because it IS actually a camera…it’s got that going on for it.

But the other day, out of the blue, I could not even get to the motion zones screen to enable or disable. For quite a while I could disable them as I load my truck so I don’t have a bunch of unnecessary recordings to have to delete, then once out of range I could enable them to see whats happening when I’m gone. Nope, all of the sudden not working outside of wifi on cell data, another known problem in another thread. But totally out of the blue.

I digressed, yes…this seems to be more of a place for us to complain than get real issues resolved, so thanks for reading.

Back to the subject. I haven’t had small animal alerts recently, but that could be due to the high number of times I forget to turn the zones back on, or maybe there just haven’t been small animals. But floating debris in the air, a spider, and the movement of the spider webs sets it off, you know, because it looks so much like a person. And interestingly, it didn’t go off when my stepson came to do some laundry, he was carrying a basket. But when he wasn’t carrying the basket, it did recognize him as a “people”. I guess I cant complain, a person with a laundry basket is not the normal human form!

1 Like

@Mannyshere14 wrote:

@Mannyshere14 wrote:

@Mannyshere14 wrote:

@Mannyshere14 wrote:

@Mannyshere14 wrote:

@justanewbie wrote:

No change - being driven mad by alerts from cats and car lights reflecting on a wet driveway - this is on the lowest sensitivity setting.

Selecting ‘People Only’ mode sometimes limits the number of cat alerts but also misses important alerts that I do want such as cars.

If only there was a cars and people only mode!

People Only mode never really did much to resolve the false detections for me… it just picked up everything and sometimes missed detecting “People”

The sun is shining today and its perfect sun shadow weather :laughing: So the front drive camera is on the lowest motion sensitivity mode - with people mode off - lets see what happens :flushed:

Update

Ok well i am deflated… i thought there would be an improvement but nope the people shadows strike again, also had a magpie trigger a motion alert. The thing is the sun isnt directly hitting the Camera so its not even like its glare from the sun at all.

I am going to give it a few more days and see what happens - i will update Support on this also.

I spoke to support and they contacted a “Lead” and the “Advanced Team” - They remotley accessed and “rolled back the firmware” (If you recall i reported on here that i was told a firmware update broke the motion detection and they issued a firmware update to roll it back, well my cameras never did). I then gave them 24hrs access to some of my camera feeds for observations to see if this rollback worked.

Its been a few hours now and i have not had any false alerts so far on any of the cameras :neutral_face: It is still light here and will await to see what the night holds for them.

They have asked me to update them via email after 24hrs (but we all agreed 24hrs was not enough time to judge anything) - depending on the update they may try another 24hrs with “people only” mode turned off.

I kinda think its working now, but i then keep reminded myself its going to play up again. But i am willing to give it go #faith and hopefully have a better update in a few days :stuck_out_tongue:

Update

Ok so compared to the high number of false alerts i usually get from all the camera’s…

Garage Cam - no false alerts recordings (i have notifications off anyway) - not even picked up the smoke coming fron the boiler flu which it usally does

Garden Cam - No false alert recordings (i have notifications off anyway) - Unless the rodents and birds have gone on into hibernation.

Drive Cam - Had 1 false alert (i have notifications on) - it seems it was the lights from a car that came from the side not directly onto the camera - This cam usually gives off the most false alerts so this is major progress.

One thing i did notice though that there was a longer delay in getting motion notifications then usual - sometimes upto 2 mins after the event - this didnt happen before so will keep an eye on this and provide updates to Support.

So from the looks of things as they are whatever RING did seems to have fixed the false alerts…? :stuck_out_tongue: But understand I am still in the testing phase and i need to provide them with an update on progress still.

Update

Front Camera - So after a few days of lower than usual false motion alerts, things went a little side ways as started to get some people shadow alerts and then more car lights coming from the side (about 50ft away from the camera).

The garden cam picked up the darn rat a few times again!

The garage cam has remained false motion free!

So i have been emailing my updates and then i stopped getting replies to them, i forwarded my findings to the Distributions & Sales Manager and to Jamie the Inventor… pleased to say both of them responded to me very quickly!

I have a call scheduled on Monday ( I think with the special ops team).

The other strange thing i noticed was that for one of the cameras a firmware version suddenly appeared where it normally says “Up to Date” - v2.1.01005 and has remained visable.

when i first got these replacements it showed the firmware version - v1.16.00265 and then they all changed to “Up to Date”.

Update

I am still working on the motion dectection issues with an assigned agent , i have had 2 conference calls since the last update and have another scheduled for next week.

Even though the false alerts have reduced, they still seem to pick up things i would not expect them to pick up… however i am starting to realise tha these are in fact cameras :dizzy_face: relying on software to do the job of a human eye!

What i have been told is that when you first set up the cameras and work on setting up your motion zones (for those cameras that are able to be adjusted size and shape wise), the camera takes an image/inprint of the area. Depending on where you have drawn out your zones when anythings croses those zones the software starts to identify changes to the original scan it took, it then trys to work on algorithyms of differentiation’s covering size, level of heat and level of movement. It then makes a judgement call on alerting or not!

So even though there maybe false alerts as in non human/people, the cameras are doing the jopb they are supposed to do baring in mind they are not a human eye.

I have been offered replacements again (but we both agreed these will not make any difference, as there is nothing wrong with the hardware), I was offered exchanges for other equipment and also as a last resort a full refund.

For the moment i have decided to continue to work with the agent ( i have to say that she has been amazing and has always called bang on time, follows up on emails etc. - so a Big Thank You to Jon Marie @ RING).

We have tried the following so far:

  • Remotley update all cameras to latest software
  • Reduced the motions zones size
  • reviewing footage - seeking advice from technical

I am currently sending any non human/people alerts to my assigned agent who will be seeking support from technical until my next call.

2 Likes