Motion Sensitivity picking up pets when set for People Only

I posted a direct message on Facebook Messenger. It was a typical response asking I do all of the previously requested and submitted info, such as uploading a copy of the video along with a screenshot of settings for each camera. I declined and asked them to review the case file and asked that they post something acknowleging this is a known issue and is being worked. Of course they provided nothing in return. Here is their response:

“Our team is always working to improve the motion detection of each Ring device, and we appreciate your feedback. We’re unable to provide any specific details on when a new motion detection update will be released, but keep an eye out in the Ring App for any new features.”

Frankly, this is total BS. Maybe with enough pushback from the community they will post something.

BTW, please post the results after replacing 4 cameras. I am certain this will be worthless. I have replaced 3 cameras due to failure and there is no change whatsoever. I have replaced 2 Doorbell Pro’s, 1 Floodlight Cam. The People Detection, we should now call it Cat Detection, doesn’t work on ALL devices regardless of being replaced.

@B-H wrote:

I posted a direct message on Facebook Messenger. It was a typical response asking I do all of the previously requested and submitted info, such as uploading a copy of the video along with a screenshot of settings for each camera. I declined and asked them to review the case file and asked that they post something acknowleging this is a known issue and is being worked. Of course they provided nothing in return. Here is their response:

“Our team is always working to improve the motion detection of each Ring device, and we appreciate your feedback. We’re unable to provide any specific details on when a new motion detection update will be released, but keep an eye out in the Ring App for any new features.”

Frankly, this is total BS. Maybe with enough pushback from the community they will post something.

BTW, please post the results after replacing 4 cameras. I am certain this will be worthless. I have replaced 3 cameras due to failure and there is no change whatsoever. I have replaced 2 Doorbell Pro’s, 1 Floodlight Cam. The People Detection, we should now call it Cat Detection, doesn’t work on ALL devices regardless of being replaced.

This is one the most frustrating things with RING… we know there is an issue… the firmware has been blamed but yet nothing official being said?

I have been checking the other headings on the community for other devices and there is mention on them about devices going off for no reason etc. but a lot of time and effort could be reduced if there was a section on this community that had a heading something like “known issues” so before neighbours frantically start posting duplicate posts and then feel like they are being ignored it would be a whole lot neighbourly to have something like this?

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I have had better luck lately. Either no critters or its not picking them up. BUT…it did trigger from some sort of floating alien looking thing that swung in front…It was really freaky looking like it came from the woods then swung back in to the woods. Then the next minute, it alarms again…and it was a spider crawling on the lens…I guess that alien looking thing was something from its web.

I thought we could download and save videos if we wanted but I cant see a way to do it, only a way to send a link. I want to be able to save videos to my device and delete them from my events list. No time to start that discussion here…probably wouldn’t be happy with the result of an inquiry anyway…

They have drove me crazy today as we have had sunshine again which has caused an insane amount of false alerts (people shadows) plus the usual culprits !

By the way you can download videos to your phone just press the share button and it takes you to another pop up saying what a link and just press share then you will be given an option to download (icon) on my iPhone it’s the one at the end of the line of options to share, so click that and it will start to process the video for download! On iPhone it goes straight into the photos app. Hope that helps.

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Sorry to read that Manny. It would drive me crazy too. Fortunately we’re in a rural area so seldom anyone walks by and I don’t get sunshine triggers. I do have one of my driveway alarms, the one at the entrance that goes off almost exactly at noon on certain sunny days though. Cant figure out anything else. It’s a gyro/magnet trigger (for cars) but can be triggered by moving it like a squirrel jumping on it, but I’ve ran up there after triggers and can never see any animal that would cause it. It will just go off multiple times around noon and stop after while…doesn’t do it at any other time and that’s when the sun is at its peak of course.

Thanks for the tip on the video download. Searching the site did’nt take me there right away and I’m too busy to spend half a day researching it here. You saved me some time and hassle and I appreciate it!

No worries glad I could help!

Hopefully these motion issues get fixed soon! :slight_smile:

Here is the latest review of Arlo on TechHive. Obviously, Ring has a problem if the reviewers are writing this. Maybe a little pressure from competition will help.

"Arlo Video Doorbell review: Finally! A doorbell that can tell cats from people"

@B-H wrote:

Here is the latest review of Arlo on TechHive. Obviously, Ring has a problem if the reviewers are writing this. Maybe a little pressure from competition will help.

“Arlo Video Doorbell review: Finally! A doorbell that can tell cats from people”

Hey TechHive may have given it a glowing review… however i have learnt most recently to always check the community forums of any product that seems to be too good to be true!

Having checked Arlo’s community forum i have noticed issues with it, seems quite familiar to some of the issues faced with RING.

Dont get me wrong it maybe better in some ways to RINGs but i now dont tend to rely on what tech review sites/youtube say anymore. :laughing:

Update.

Its been a few days now since my 2nd lot of replacements being up and running…

Not had any false alerts from the front drive camera yet (have it set on the lowest motion setting and people mode is off)… maybe the stray cats have not been round? also not had any sunny days so there has been no people shadows to test it with!

The garage cam is still picking up the smoke coming from the boiler flow pipe (the pipe is over 20ft away from the camera).

The Garden cam is still picking up a Rat and birds on the lowest motion sensitivity with people only mode off ( i am now testing it with people mode on). - also getting audio interference on this one so i am looking into the cause of this.

The final forth camera i have installed indoors to test it out - have managed to figure out a way to stop recordings/motions when i dont need it to and have turned the spotlight off.

I still have all the notification alerts on snooze and also have snooze periods on smart devices - so they are not disturbing me for no reason anymore (not ideal as i amy miss something important). I just review the alerts when i get up in the morning now and just glad that the rodents in the garden did not wake me at silly o’clock.

Hows things with everyone else?

No change - being driven mad by alerts from cats and car lights reflecting on a wet driveway - this is on the lowest sensitivity setting.

Selecting ‘People Only’ mode sometimes limits the number of cat alerts but also misses important alerts that I do want such as cars.

If only there was a cars and people only mode!

@justanewbie wrote:

No change - being driven mad by alerts from cats and car lights reflecting on a wet driveway - this is on the lowest sensitivity setting.

Selecting ‘People Only’ mode sometimes limits the number of cat alerts but also misses important alerts that I do want such as cars.

If only there was a cars and people only mode!

People Only mode never really did much to resolve the false detections for me… it just picked up everything and sometimes missed detecting “People”

The sun is shining today and its perfect sun shadow weather :laughing: So the front drive camera is on the lowest motion sensitivity mode - with people mode off - lets see what happens :flushed:

@Mannyshere14 wrote:

@justanewbie wrote:

No change - being driven mad by alerts from cats and car lights reflecting on a wet driveway - this is on the lowest sensitivity setting.

Selecting ‘People Only’ mode sometimes limits the number of cat alerts but also misses important alerts that I do want such as cars.

If only there was a cars and people only mode!

People Only mode never really did much to resolve the false detections for me… it just picked up everything and sometimes missed detecting “People”

The sun is shining today and its perfect sun shadow weather :laughing: So the front drive camera is on the lowest motion sensitivity mode - with people mode off - lets see what happens :flushed:

Update

Ok well i am deflated… i thought there would be an improvement but nope the people shadows strike again, also had a magpie trigger a motion alert. The thing is the sun isnt directly hitting the Camera so its not even like its glare from the sun at all.

I am going to give it a few more days and see what happens - i will update Support on this also.

We don’t need fancy “black box” algorithms, all we need is more settings to fine tune the sensitivity and the triggers.
A neighbour’s freaking cat gets on my yard at very late hours (3AM-5AM), and the motion alert wakes me up with a mini heart attack. I need the motion alert because I’ve had people trying to get into the house to steal.
So in this case, a less sensible setting for the white pixels of the white cat, the car lights, the shadows, etc, would be great.
The super special algorithm you have now for motion zones is just a pixel counter, i.e., it counts how many pixels have changed inside the zone, you’re not fooling anyone. So let us fine tune that! Some chinese cameras have this kind of advanced setting.
Leave your pride aside and let us “hack” our motion settings for our own very unique layouts and “false positives”.

@Mannyshere14 wrote:

@Mannyshere14 wrote:

@justanewbie wrote:

No change - being driven mad by alerts from cats and car lights reflecting on a wet driveway - this is on the lowest sensitivity setting.

Selecting ‘People Only’ mode sometimes limits the number of cat alerts but also misses important alerts that I do want such as cars.

If only there was a cars and people only mode!

People Only mode never really did much to resolve the false detections for me… it just picked up everything and sometimes missed detecting “People”

The sun is shining today and its perfect sun shadow weather :laughing: So the front drive camera is on the lowest motion sensitivity mode - with people mode off - lets see what happens :flushed:

Update

Ok well i am deflated… i thought there would be an improvement but nope the people shadows strike again, also had a magpie trigger a motion alert. The thing is the sun isnt directly hitting the Camera so its not even like its glare from the sun at all.

I am going to give it a few more days and see what happens - i will update Support on this also.

I spoke to support and they contacted a “Lead” and the “Advanced Team” - They remotley accessed and “rolled back the firmware” (If you recall i reported on here that i was told a firmware update broke the motion detection and they issued a firmware update to roll it back, well my cameras never did). I then gave them 24hrs access to some of my camera feeds for observations to see if this rollback worked.

Its been a few hours now and i have not had any false alerts so far on any of the cameras :neutral_face: It is still light here and will await to see what the night holds for them.

They have asked me to update them via email after 24hrs (but we all agreed 24hrs was not enough time to judge anything) - depending on the update they may try another 24hrs with “people only” mode turned off.

I kinda think its working now, but i then keep reminded myself its going to play up again. But i am willing to give it go #faith and hopefully have a better update in a few days :stuck_out_tongue:

Hi neighbors- the team needs examples! Please give our support team a call at 800-656-1918 or here, describe the situation you’re having and share videos with the them. That way, the team can take a further look into this and continue to improve the ‘People Only’ motion detection feature. You can also share your motion zones and videos with us here, so other neighbors and moderators can assist with adjusting your motion zones and settings. Thank you.

For now, I have accepted this post as a solution. While we are aware of this concern and are investigating it further, this is a helpful way for other neighbors that come into this thread to try the steps recommended. Additionally, this is to help engage our neighbors to provide us more examples to pass on to our team.

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@Mannyshere14 wrote:

@Mannyshere14 wrote:

@Mannyshere14 wrote:

@justanewbie wrote:

No change - being driven mad by alerts from cats and car lights reflecting on a wet driveway - this is on the lowest sensitivity setting.

Selecting ‘People Only’ mode sometimes limits the number of cat alerts but also misses important alerts that I do want such as cars.

If only there was a cars and people only mode!

People Only mode never really did much to resolve the false detections for me… it just picked up everything and sometimes missed detecting “People”

The sun is shining today and its perfect sun shadow weather :laughing: So the front drive camera is on the lowest motion sensitivity mode - with people mode off - lets see what happens :flushed:

Update

Ok well i am deflated… i thought there would be an improvement but nope the people shadows strike again, also had a magpie trigger a motion alert. The thing is the sun isnt directly hitting the Camera so its not even like its glare from the sun at all.

I am going to give it a few more days and see what happens - i will update Support on this also.

I spoke to support and they contacted a “Lead” and the “Advanced Team” - They remotley accessed and “rolled back the firmware” (If you recall i reported on here that i was told a firmware update broke the motion detection and they issued a firmware update to roll it back, well my cameras never did). I then gave them 24hrs access to some of my camera feeds for observations to see if this rollback worked.

Its been a few hours now and i have not had any false alerts so far on any of the cameras :neutral_face: It is still light here and will await to see what the night holds for them.

They have asked me to update them via email after 24hrs (but we all agreed 24hrs was not enough time to judge anything) - depending on the update they may try another 24hrs with “people only” mode turned off.

I kinda think its working now, but i then keep reminded myself its going to play up again. But i am willing to give it go #faith and hopefully have a better update in a few days :stuck_out_tongue:

Update

Ok so compared to the high number of false alerts i usually get from all the camera’s…

Garage Cam - no false alerts recordings (i have notifications off anyway) - not even picked up the smoke coming fron the boiler flu which it usally does

Garden Cam - No false alert recordings (i have notifications off anyway) - Unless the rodents and birds have gone on into hibernation.

Drive Cam - Had 1 false alert (i have notifications on) - it seems it was the lights from a car that came from the side not directly onto the camera - This cam usually gives off the most false alerts so this is major progress.

One thing i did notice though that there was a longer delay in getting motion notifications then usual - sometimes upto 2 mins after the event - this didnt happen before so will keep an eye on this and provide updates to Support.

So from the looks of things as they are whatever RING did seems to have fixed the false alerts…? :stuck_out_tongue: But understand I am still in the testing phase and i need to provide them with an update on progress still.

@Mannyshere14 wrote:

@Mannyshere14 wrote:

@Mannyshere14 wrote:

@Mannyshere14 wrote:

@justanewbie wrote:

No change - being driven mad by alerts from cats and car lights reflecting on a wet driveway - this is on the lowest sensitivity setting.

Selecting ‘People Only’ mode sometimes limits the number of cat alerts but also misses important alerts that I do want such as cars.

If only there was a cars and people only mode!

People Only mode never really did much to resolve the false detections for me… it just picked up everything and sometimes missed detecting “People”

The sun is shining today and its perfect sun shadow weather :laughing: So the front drive camera is on the lowest motion sensitivity mode - with people mode off - lets see what happens :flushed:

Update

Ok well i am deflated… i thought there would be an improvement but nope the people shadows strike again, also had a magpie trigger a motion alert. The thing is the sun isnt directly hitting the Camera so its not even like its glare from the sun at all.

I am going to give it a few more days and see what happens - i will update Support on this also.

I spoke to support and they contacted a “Lead” and the “Advanced Team” - They remotley accessed and “rolled back the firmware” (If you recall i reported on here that i was told a firmware update broke the motion detection and they issued a firmware update to roll it back, well my cameras never did). I then gave them 24hrs access to some of my camera feeds for observations to see if this rollback worked.

Its been a few hours now and i have not had any false alerts so far on any of the cameras :neutral_face: It is still light here and will await to see what the night holds for them.

They have asked me to update them via email after 24hrs (but we all agreed 24hrs was not enough time to judge anything) - depending on the update they may try another 24hrs with “people only” mode turned off.

I kinda think its working now, but i then keep reminded myself its going to play up again. But i am willing to give it go #faith and hopefully have a better update in a few days :stuck_out_tongue:

Update

Ok so compared to the high number of false alerts i usually get from all the camera’s…

Garage Cam - no false alerts recordings (i have notifications off anyway) - not even picked up the smoke coming fron the boiler flu which it usally does

Garden Cam - No false alert recordings (i have notifications off anyway) - Unless the rodents and birds have gone on into hibernation.

Drive Cam - Had 1 false alert (i have notifications on) - it seems it was the lights from a car that came from the side not directly onto the camera - This cam usually gives off the most false alerts so this is major progress.

One thing i did notice though that there was a longer delay in getting motion notifications then usual - sometimes upto 2 mins after the event - this didnt happen before so will keep an eye on this and provide updates to Support.

So from the looks of things as they are whatever RING did seems to have fixed the false alerts…? :stuck_out_tongue: But understand I am still in the testing phase and i need to provide them with an update on progress still.

Update

Front Camera - So after a few days of lower than usual false motion alerts, things went a little side ways as started to get some people shadow alerts and then more car lights coming from the side (about 50ft away from the camera).

The garden cam picked up the darn rat a few times again!

The garage cam has remained false motion free!

So i have been emailing my updates and then i stopped getting replies to them, i forwarded my findings to the Distributions & Sales Manager and to Jamie the Inventor… pleased to say both of them responded to me very quickly!

I have a call scheduled on Monday ( I think with the special ops team).

The other strange thing i noticed was that for one of the cameras a firmware version suddenly appeared where it normally says “Up to Date” - v2.1.01005 and has remained visable.

when i first got these replacements it showed the firmware version - v1.16.00265 and then they all changed to “Up to Date”.

I’m unsure why you think this issue is resolved when it is not. We have recently installed your security light with camera on our two storey house and I have had to turn off notifications as the neighbourhood cats are being picked up all the time. This negates the reason we put the camera up. We live in New Zealand. I have tried changing all the settings etc, including resetting unit by cutting off power etc but no change. Actual solution required please. Thanks

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I have also asked why the thread has been marked as solved along with other very similar threads with same issue?

2 Likes

Did you read it? It says why and what to do. Looks like their looking into it