So I didnt recieve any updates from the escalation or from logistics so i got onto chat support - i spoke to 2 different advisors and they could not obtain an update so sent escalations again - then a team leader took over the chat and issued me 4 replacements in the meantime!
So while i await updates i will have the pleasure of reinstalling 4 cameras and then packing the others up to return - i told the team leader i am doubtful that they will resolve the issues but i have had a change of tatic (i have noting better to do) while waiting i shall keep returning and getting replacement until i get an outcome that i will be happy with!