Motion Sensitivity picking up pets when set for People Only

@Mannyshere14 wrote:

Update - Replacement Cameras

I cant comment on the motion detection yet as its only been a few hours since i put them up! I got a bit worried as when i was going through the set up process i could see the firmware version and thought it would not update… 2 of the cams vocally said they were updating the software and then updated (so i think they did) they do say “Up to Date”. 1 of them didnt vocally tell me and having checked it does say “Up to Date”. I called Support and they said they were all up to date - but they could not tell me a version number.

The version number i did manage to see was - 1.16.00265

I will update on how the motion alerts go.

Well well well!!! guess what happened at 05.26am this morning… a stray cat alert!!! on 1 of the cameras (drive way) - this camera usually picked up all the strays, shadows and paper bags! the garage cam hasnt picked up anything unusual yet… the garden cam failed to detect 1 human motion but nothing unusual yet.

I am going to give it a few more days just in case it needs to settle in :laughing:

@Mannyshere14 wrote:

@Mannyshere14 wrote:

Update - Replacement Cameras

I cant comment on the motion detection yet as its only been a few hours since i put them up! I got a bit worried as when i was going through the set up process i could see the firmware version and thought it would not update… 2 of the cams vocally said they were updating the software and then updated (so i think they did) they do say “Up to Date”. 1 of them didnt vocally tell me and having checked it does say “Up to Date”. I called Support and they said they were all up to date - but they could not tell me a version number.

The version number i did manage to see was - 1.16.00265

I will update on how the motion alerts go.

Well well well!!! guess what happened at 05.26am this morning… a stray cat alert!!! on 1 of the cameras (drive way) - this camera usually picked up all the strays, shadows and paper bags! the garage cam hasnt picked up anything unusual yet… the garden cam failed to detect 1 human motion but nothing unusual yet.

I am going to give it a few more days just in case it needs to settle in :laughing:

So i decided to speak to Chat and they wanted to access my videos again to go through some trouble shooting - i refused and said that it wont resolve the issue and that i am not going to have my time wasted to then be told it needs to be escalated again - he then went on a strop - i told him to read my previous notes and he will see all the trouble shooting has already happend and that the advanced technical team has already confirmed there is a firmware issue so him accessing my videos was not going to fix it! he proceeded to say that i am just out of my 30 days refund period - i advised him firstly i reported the issues well within the 30 day period, secondly that i am still protected by law as far as defective goods are concerned so his 30 day refund period does not apply - also that i still have a right to take out civil action against RING for damages to inculde distress caused and out of pocket costs and i can do all this online.

They could not remotley roll back the firmware and asked me to reset the devices again (i had already done this) - he then said he had “cleared my line” and try is again (not sure what line he cleared) - i refused to get up the ladders and reset again on 3 camereas - Obvisouly i refused another set of replacements as i am not here to dismantle and install cameras and then pack and post them all my life! His next step was to raise a request to the technical teams (solution - which i know they wont have one as the firmware is broke) and to logistics (for a refund).

TBC

@Mannyshere14 wrote:

@Mannyshere14 wrote:

@Mannyshere14 wrote:

Update - Replacement Cameras

I cant comment on the motion detection yet as its only been a few hours since i put them up! I got a bit worried as when i was going through the set up process i could see the firmware version and thought it would not update… 2 of the cams vocally said they were updating the software and then updated (so i think they did) they do say “Up to Date”. 1 of them didnt vocally tell me and having checked it does say “Up to Date”. I called Support and they said they were all up to date - but they could not tell me a version number.

The version number i did manage to see was - 1.16.00265

I will update on how the motion alerts go.

Well well well!!! guess what happened at 05.26am this morning… a stray cat alert!!! on 1 of the cameras (drive way) - this camera usually picked up all the strays, shadows and paper bags! the garage cam hasnt picked up anything unusual yet… the garden cam failed to detect 1 human motion but nothing unusual yet.

I am going to give it a few more days just in case it needs to settle in :laughing:

So i decided to speak to Chat and they wanted to access my videos again to go through some trouble shooting - i refused and said that it wont resolve the issue and that i am not going to have my time wasted to then be told it needs to be escalated again - he then went on a strop - i told him to read my previous notes and he will see all the trouble shooting has already happend and that the advanced technical team has already confirmed there is a firmware issue so him accessing my videos was not going to fix it! he proceeded to say that i am just out of my 30 days refund period - i advised him firstly i reported the issues well within the 30 day period, secondly that i am still protected by law as far as defective goods are concerned so his 30 day refund period does not apply - also that i still have a right to take out civil action against RING for damages to inculde distress caused and out of pocket costs and i can do all this online.

They could not remotley roll back the firmware and asked me to reset the devices again (i had already done this) - he then said he had “cleared my line” and try is again (not sure what line he cleared) - i refused to get up the ladders and reset again on 3 camereas - Obvisouly i refused another set of replacements as i am not here to dismantle and install cameras and then pack and post them all my life! His next step was to raise a request to the technical teams (solution - which i know they wont have one as the firmware is broke) and to logistics (for a refund).

TBC

Still no news on this have not had any updated as yet but suppose too early.

In the meatime these cameras seem worse than the original ones i had, so many false alerts! i spent a day yesterday trying different settings but i ended up just turning off all the alerts for all my devices, no longer have the alexa devices going off every time.

For me these cameras are just like visual deterrent cameras now! i am looking at other options/brands, i already have a proper CCTV system but wanted something more smart! But just wonder if other brands have the same issues and not as perfect as they advertise to be.

Work in progress!

1 Like

@Mannyshere14

I am in the UK and having the same issues with 3 x Floodlight cams.

I have a ‘regular’ wired CCTV system recording 24/7 but I wanted something to give me instant alerts to catch illegal parking and dumping of rubbish.

Previously, the cams worked reasonably well but now with sensitivity turned right down (but not on ‘People Only’ mode as I need to catch vehicles too) all day and night the cameras catch cats and/or reflections of car headlights from the driveway.

I don’t know if other brands have more advanced detection?

@justanewbie wrote:

@Mannyshere14

I am in the UK and having the same issues with 3 x Floodlight cams.

I have a ‘regular’ wired CCTV system recording 24/7 but I wanted something to give me instant alerts to catch illegal parking and dumping of rubbish.

Previously, the cams worked reasonably well but now with sensitivity turned right down (but not on ‘People Only’ mode as I need to catch vehicles too) all day and night the cameras catch cats and/or reflections of car headlights from the driveway.

I don’t know if other brands have more advanced detection?

Hey i feel for you, your not alone - last few days have drove me crazy as we have had some sunshine which makes matters worse with people shadows regardless of settings. I have had car lights setting them off even when no where near the motion zones but because the lights flash on to the motion zone it sets it off. The rat was back also had some pigeons! luckly i have turned motion alerts off during the night now to get some sleep.

But when i am out i have to turn my phone on silent because otherwise the cameras keep belling off my phone all the time.

I am due to follow up with RING again tomorrow sfor an update as i have not had any update on my refund.

What i will do is test other cameras out at somepoint and i mean test them out proper, and if they are just as bad then they will be going straight back before the grace period expires.

The only cameras which seem more ‘intelligent’ are the Nest Cam Outdoor IQ but at £330 per camera and £24 for recording 30 days for the first camera and then £12 for the next camera, it gets expensive very quickly.

I wonder if they have a ‘grace period’?

@justanewbie wrote:

The only cameras which seem more ‘intelligent’ are the Nest Cam Outdoor IQ but at £330 per camera and £24 for recording 30 days for the first camera and then £12 for the next camera, it gets expensive very quickly.

I wonder if they have a ‘grace period’?

Yeah i was looking at those and didnt agree with the price of recordings. I am sure most have a grace period.

The other one i am looking at is the cameras from Ubiquiti - Unifi Protect - no monthly fee and free cloud storage for streaming and viewing reocrdings - think is always on record - you can get a piece of hardware for it to store all footage locally. I have the internet networking from them so worth giving them a try also.

I already have Unifi APs so I have been looking into their Protect cams - they seem good but from the reports/reviews I have seen, the motion detection isn’t that great.

@justanewbie wrote:

I already have Unifi APs so I have been looking into their Protect cams - they seem good but from the reports/reviews I have seen, the motion detection isn’t that great.

There must be a camera out there that has nailed the motion detection! i have just been on the Nest Community page and you know what it kind of resembles this community… issues with motion dectection, power, recording and connection issues.

So starting to look like the grass isnt any greener :laughing:

So I didnt recieve any updates from the escalation or from logistics so i got onto chat support - i spoke to 2 different advisors and they could not obtain an update so sent escalations again - then a team leader took over the chat and issued me 4 replacements in the meantime!

So while i await updates i will have the pleasure of reinstalling 4 cameras and then packing the others up to return - i told the team leader i am doubtful that they will resolve the issues but i have had a change of tatic (i have noting better to do) while waiting i shall keep returning and getting replacement until i get an outcome that i will be happy with!

I posted a direct message on Facebook Messenger. It was a typical response asking I do all of the previously requested and submitted info, such as uploading a copy of the video along with a screenshot of settings for each camera. I declined and asked them to review the case file and asked that they post something acknowleging this is a known issue and is being worked. Of course they provided nothing in return. Here is their response:

“Our team is always working to improve the motion detection of each Ring device, and we appreciate your feedback. We’re unable to provide any specific details on when a new motion detection update will be released, but keep an eye out in the Ring App for any new features.”

Frankly, this is total BS. Maybe with enough pushback from the community they will post something.

BTW, please post the results after replacing 4 cameras. I am certain this will be worthless. I have replaced 3 cameras due to failure and there is no change whatsoever. I have replaced 2 Doorbell Pro’s, 1 Floodlight Cam. The People Detection, we should now call it Cat Detection, doesn’t work on ALL devices regardless of being replaced.

@B-H wrote:

I posted a direct message on Facebook Messenger. It was a typical response asking I do all of the previously requested and submitted info, such as uploading a copy of the video along with a screenshot of settings for each camera. I declined and asked them to review the case file and asked that they post something acknowleging this is a known issue and is being worked. Of course they provided nothing in return. Here is their response:

“Our team is always working to improve the motion detection of each Ring device, and we appreciate your feedback. We’re unable to provide any specific details on when a new motion detection update will be released, but keep an eye out in the Ring App for any new features.”

Frankly, this is total BS. Maybe with enough pushback from the community they will post something.

BTW, please post the results after replacing 4 cameras. I am certain this will be worthless. I have replaced 3 cameras due to failure and there is no change whatsoever. I have replaced 2 Doorbell Pro’s, 1 Floodlight Cam. The People Detection, we should now call it Cat Detection, doesn’t work on ALL devices regardless of being replaced.

This is one the most frustrating things with RING… we know there is an issue… the firmware has been blamed but yet nothing official being said?

I have been checking the other headings on the community for other devices and there is mention on them about devices going off for no reason etc. but a lot of time and effort could be reduced if there was a section on this community that had a heading something like “known issues” so before neighbours frantically start posting duplicate posts and then feel like they are being ignored it would be a whole lot neighbourly to have something like this?

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I have had better luck lately. Either no critters or its not picking them up. BUT…it did trigger from some sort of floating alien looking thing that swung in front…It was really freaky looking like it came from the woods then swung back in to the woods. Then the next minute, it alarms again…and it was a spider crawling on the lens…I guess that alien looking thing was something from its web.

I thought we could download and save videos if we wanted but I cant see a way to do it, only a way to send a link. I want to be able to save videos to my device and delete them from my events list. No time to start that discussion here…probably wouldn’t be happy with the result of an inquiry anyway…

They have drove me crazy today as we have had sunshine again which has caused an insane amount of false alerts (people shadows) plus the usual culprits !

By the way you can download videos to your phone just press the share button and it takes you to another pop up saying what a link and just press share then you will be given an option to download (icon) on my iPhone it’s the one at the end of the line of options to share, so click that and it will start to process the video for download! On iPhone it goes straight into the photos app. Hope that helps.

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Sorry to read that Manny. It would drive me crazy too. Fortunately we’re in a rural area so seldom anyone walks by and I don’t get sunshine triggers. I do have one of my driveway alarms, the one at the entrance that goes off almost exactly at noon on certain sunny days though. Cant figure out anything else. It’s a gyro/magnet trigger (for cars) but can be triggered by moving it like a squirrel jumping on it, but I’ve ran up there after triggers and can never see any animal that would cause it. It will just go off multiple times around noon and stop after while…doesn’t do it at any other time and that’s when the sun is at its peak of course.

Thanks for the tip on the video download. Searching the site did’nt take me there right away and I’m too busy to spend half a day researching it here. You saved me some time and hassle and I appreciate it!

No worries glad I could help!

Hopefully these motion issues get fixed soon! :slight_smile:

Here is the latest review of Arlo on TechHive. Obviously, Ring has a problem if the reviewers are writing this. Maybe a little pressure from competition will help.

"Arlo Video Doorbell review: Finally! A doorbell that can tell cats from people"

@B-H wrote:

Here is the latest review of Arlo on TechHive. Obviously, Ring has a problem if the reviewers are writing this. Maybe a little pressure from competition will help.

“Arlo Video Doorbell review: Finally! A doorbell that can tell cats from people”

Hey TechHive may have given it a glowing review… however i have learnt most recently to always check the community forums of any product that seems to be too good to be true!

Having checked Arlo’s community forum i have noticed issues with it, seems quite familiar to some of the issues faced with RING.

Dont get me wrong it maybe better in some ways to RINGs but i now dont tend to rely on what tech review sites/youtube say anymore. :laughing:

Update.

Its been a few days now since my 2nd lot of replacements being up and running…

Not had any false alerts from the front drive camera yet (have it set on the lowest motion setting and people mode is off)… maybe the stray cats have not been round? also not had any sunny days so there has been no people shadows to test it with!

The garage cam is still picking up the smoke coming from the boiler flow pipe (the pipe is over 20ft away from the camera).

The Garden cam is still picking up a Rat and birds on the lowest motion sensitivity with people only mode off ( i am now testing it with people mode on). - also getting audio interference on this one so i am looking into the cause of this.

The final forth camera i have installed indoors to test it out - have managed to figure out a way to stop recordings/motions when i dont need it to and have turned the spotlight off.

I still have all the notification alerts on snooze and also have snooze periods on smart devices - so they are not disturbing me for no reason anymore (not ideal as i amy miss something important). I just review the alerts when i get up in the morning now and just glad that the rodents in the garden did not wake me at silly o’clock.

Hows things with everyone else?

No change - being driven mad by alerts from cats and car lights reflecting on a wet driveway - this is on the lowest sensitivity setting.

Selecting ‘People Only’ mode sometimes limits the number of cat alerts but also misses important alerts that I do want such as cars.

If only there was a cars and people only mode!