@DavidAugust wrote:
They told me the same thing and after it didn’t work, they let it slip that it wasn’t new… so they lie…figures…I’ve lost all trust in Ring Support… all you can do is keep asking for a new replacement…at some point management will realize that their costs are going thru the roof for device failures…
So i am guessing there is no way to know then if the one that eventually works was new or refurbished! the one that worked for you was there anything different about how it was packed etc. or are you assuming it must be a new one?
Personally i wont be going back and forth with replacements as i will just ask for a refund like i did with the solar panels and battery cams.