To suggest re-setting up the device is troubling. Why not issue a firmware fix that can be done remotely. The reason for security devices is to protect while away. So the fix is to be home and set the device up again! That could be a while for some people. Their whole attitude is terrible. They clearly have an issue that happened with a firmware upgrade since my devices did not always do this. Just getting them to admit there is a issue is problematic. I agree with the post regarding Ring Support issuing an official response in the Community.