@DM1919 Of course, happy to help when I can! Are you able to program your WhatsApp or text messages to have an audible tone to them? It's possible that if other apps are not giving you audible tones, this can explain why the Ring app is not giving the tone, as it may be a phone specific concern. Would you mind trying this out with your text messages or WhatsApp and letting me know if you get the audible tone? You'll want to ensure you have the silencer button turned off on the side, as well as the volumes turned up on your phone.