Hey @DM1919. Thank you for getting back to me in great detail and with all of those screenshots! I wanted to let you know I’m looking over this with a member of my team and I will be back to you with more information and any additional questions we may have soon. Thank you for your patience! In the meantime, just a quick question - do you get any audible alerts on your iPhone 5S? I know you mentioned this used to work and then suddenly stopped, but do other apps that have audible alerts for you play the sound, just not the Ring app, despite having the correct settings?