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Modes Update Concern

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New Neighbor

Modes Update Concern

I received the Modes feature last night, and it appears that Modes is not a system wide setting, which leads to huge hassle (and privacy nightmare) if you have multiple users or devices with the app logged in. If you turn on Modes and have it disable your indoor camera when your alarm is in disarm mode, that setting DOES NOT transfer to any other users or devices. Problem - That means the camera is still recording clips and sending notifications to all other devices unless you repeat the same steps on ALL devices and ALL users. 

 

This also means, the software is simply disabling the app from sending notifications or viewing live, but does not actually turn off the camera or prevent streaming to the cloud. I'd consider this a big privacy miss, since I don't want my indoor cameras active while I'm home or Ring Alarm is in disarm. At any point any of the users could need to reinstall apps or change a setting on their phone and start triggering recordings again, uploading a massive number of clips to the cloud. 

 

Bad deal Ring, make these Modes system wide or they're useless. Also, the Modes needs to actually disable indoor cameras, not just prevent the apps from viewing the still active stream. 

32 REPLIES 32
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New Neighbor

Re: Modes Update Concern

Well, two days without a reply pretty much tells me what Ring thinks about my privacy.
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New Neighbor II

Re: Modes Update Concern

Agreed. I think the inability to securely turn off video AND audio recording or even live monitoring is what will make me return the Ring floodlight cam.

 

Committing to having a camera on all the time whether you want it on or not, is NOT what I thought I was signing up for.

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New Neighbor III

Re: Modes Update Concern

Mode aside . . . I think indoor cameras are always going to be an issue, trusting any system to not record.  The only way to trust an indoor camera is not recording is to cut the power.  Amazon never could convince echo spot users (of which I was one) it was OK to have a camera on your nightstand (software turned off, sure), I put tape over mine, and now the new echo show devices have a hard shutter you can close over the camera.

 

Consider putting a smart plug on all indoor cameras, then only turn the power on when you want.  Yes, one more step when you enter or leave the house . .  .alexa, turn on the cameras.  But the only way you will really know.

 

Outdoor cameras . . . I don't care, let some employee watch my driveway if they have nothing better to do.

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New Neighbor II

Re: Modes Update Concern

Good idea and I agree with you about indoor cameras. I have all the shutters on my shows closed and I keep them that way. I would never have cameras indoors. I just don't trust them no matter what company makes them and I really see no need. I have a security system, and the outdoor cameras and I am home all day for the most part. And if they see outside of my house I really don't care.  Maybe they'll see my carrying one of my guns and think twice. lol

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New Neighbor II

Re: Modes Update Concern

Absolutely. We need an easy and automatic way to turn motion recording OFF based upon the state of our system. Simply disabling the sending of notifications is NOT what any privacy-minded customer is asking for here.

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New Neighbor III

Re: Modes Update Concern


@OAW wrote:

We need an easy and automatic way to turn motion recording OFF


There is no way that Ring can cut the power to a camera and turn it back on (it will have no power).  And cutting the power is the only way you really know the camera is off.

 

I suppose Ring could have a electronic shutter cover that you could verify the lense is covered, but no one has that so I would not expect Ring to do it either.

 

I stand by my earlier post in this thread . . . 

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New Neighbor II

Re: Modes Update Concern

I don't think anyone ... certainly not myself ... is expecting Ring to automatically turn the POWER of its cameras on/off based upon the selected "mode". What we are asking for is for Ring to automatically turn MOTION RECORDING on/off based upon the selected "mode". And to NOT just disable notifications while continuing to record whenever someone walks into a room in the privacy of their own home. Now I have yet to see this feature despite Ring saying it would be available in Nov. 2019 .... so I don't know how it is actually going to work for myself. But the OP has indicated that it's simply disabling notifications while surreptiously continuing to do motion recording in the background. And that's a major privacy issue and simply not what we expect out of this feature.

 

That being said ... if one is the type of person who puts tape over the webcam on their laptop then an indoor security camera is simply not the product for you. From Ring or any other company.  For those of us who aren't taking it to those levels we simply want to have complete and automated control over the MOTION RECORDING functionality of these devices.

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New Neighbor II

Re: Modes Update Concern

@echelon 

 

I found this on the Ring website. It suggests there's a way to control the "Modes" feature GLOBALLY and at the DEVICE level.

 

"How do I configure Modes?

There are two ways to configure how your devices will behave. One is a global control that lets you configure all of your devices at once. To get to this control, follow these instructions:

  • Open the Ring app.
  • Tap the three-lined icon in the upper-right corner to open the side menu.
  • Tap Mode Settings.
  • Tap the mode you want to configure.
  • Set how you want your devices to behave in that mode

Note: You can also disable modes completely using this control.

Note: If you configure “Live View disable” through the Modes settings, it will not disable Live View on Rapid Ring app or the desktop clients.

Each device also has mode controls that can be set individually, that can be accessed from the Device Settings screen."

 

https://support.ring.com/hc/en-us/articles/360036107792-Control-All-your-Ring-Cameras-with-Modes

 

Perhaps you can give them both a try and let us know if it actually makes a difference?

 

 

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Community Moderator

Re: Modes Update Concern

Thank you for this feedback neighbors! At Ring, we take your security very seriously. Modes is an in-app feature that simplifies how neighbors interact with their Ring devices while providing an added layer of privacy.

The disarmed mode, by default, will indeed disable live view and alerts for yourself, and shared users, on the primary mobile application. Please ensure your app and any shared users' apps are up to date for these Mode changes to reflect.
Ring is always working to improve your experience with our features and be aligned across all apps.

Keep in mind also, our Indoor and Stick Up Cams feature a Record Motion toggle to disable motion recording as desired.



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