https://www.youtube.com/watch?v=1iL2t5Tciu4This past saturday, apparently my RING Floodlight cam’s MIC just went out. What do you think? Please watch whole video to hear the sound and when it happens. Ever since this happened, its like this on every single video including Live View.
Hi @cameroncalvert. Thank you for showing what this sounds like when the microphone seems to have shorted out. For this concern, could you please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let us know how this goes and what they’re able to do for you, as your answer may help other neighbors!
My floodlight camera has been doing this exact same thing for a few months now.
Have you found a fix for it yet?
Factory Reset
I’m having the same issue. I installed my floodlight cam a week ago and it worked fine and now the speaker doesn’t work. ?
Does a factory reset work? The recordings sound like the microphone is shot, it’s all muffled and distorted sounding.
My Spotlight camera sounds worse. It was something I was told I have to live with. It stinks because I pay allot for their services with four cameras.
Sorry to hear about this, @John051! Having an optimal wifi signal is the best first step to obtaining the best audio experience. Check out our Community post about RSSI for tips on improving wifi connection, if needed. Otherwise, a power cycle might also help. This can be done by powering down the Camera, then powering it back one after a couple moments. I hope this helps.
As mentioned above, our support team is always happy to take a closer look if this concern persists for you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
Marley. Tried everything you requested. However, the camera isn’t covered on the premium plan so I would have to buy a new one with a limited discount. Not worth it. Will try using another brand of camera when the subscription expires. Sad, because now I would have to open an account with another company. The audio is a great feature in these times of Covid. I should have have known the spotlight camera is not made for snow/ice seasons. Maybe RD can improve the camera in the future.