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Malfunctioning Stick Up Plug-in

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New Neighbor

Malfunctioning Stick Up Plug-in

Hardwired stick up camera repeatedly says no or low battery, won’t show live view and no longer allows option to adjust motion zones. Able to see live in Rapid Ring app not the Ring app
1 REPLY 1
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Community Manager

Re: Malfunctioning Stick Up Plug-in

Hey @ShoWe have a concern our teams are investigating right now, which is detailed in this thread here. I have a hunch you may have this concern as well, which you can verify with our support team if you would like. For that, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. In all, I recommend continuing to use the Rapid Ring app to load your Live View, as you may still be unable to load it quickly and well on the main Ring app since it has this error message in the app. 



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