Still nothing. I have not had a working camera since I installed it. Being over a week, (8) pages of complaints, numerous calls, and still no solution or even someone call me back, I went to the BBB. I hated to do it, but maybe if enough of us do it, we will hear something back.
My stickup camera plug-in was fine until I deleted anb old (first gen) stickup cam battery that had a solar panel. Then my sitckup cam plugin immediatelyh showed a red battery icon on the dashboard and 0% battery on device health. And it says it's plugged in. It seems to be working fine. It's now been a week and nothing has cleared the problem. It's quite irritating. It's kind of like crying wolf but it doesn't really mean it -- eventually I'll filter it out, I guess, and then something bad will happen.
So....I bought a battery to add to my plug-in camera, thinking that it wouldn't be bad to have a backup for hurricanes. Plugged it in, and still get the "Critically Low Battery" warning. "Very Poor" power status. Fails to capture motion. No snapshot. Connection errors when trying Live View. No customizable motion zones, but on/off zones are available (I need customizable motion zones because this faces a street). All other Ring cameras in my system are working correctly.
And so I decided to delete and reinstall the device as a battery powered camera. No more errors. "Very Good" power status. STILL: Fails to any capture motion at all. No snapshot. No customizable motion zones or on/off zones. This camera is failing terribly, currently is completely worthless, and no comments or action from Ring Support. There are a lot of frustrated people here now! It's got one week before it goes back and I reevaluate switching to another security camera manufacturer. C'mon Amazon! Pull it together!