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Low Battery Notice on a Wired Stick Up Cam??

SOLVED
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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

Add one more to the list. I just noticed it today but it is possible it has been going on longer. Before even calling Ring I reset the Stick Up Cam by unplugging it and also uninstalled/re-installed the mobile app (Android - Samsung Galaxy Note 9). Didn't work so I called Ring and they had me reinstall the Stick Up Cam using my mobile device. Didn't fix it. Tried a few other things like resetting it from their end and me unplugging it again. Still nothing. Finally, after being on the phone with them for almost an hour, they said they would ship me a free battery to install. I was happy with this obviously but still pushed the fact that this needed to be resolved long-term. The rep agreed. This is clearly a hardware, firmware, or even mobile app issue. I haven't seen anyone post if they're IOS or Andriod users. Might be helpful to troubleshoot. At minimum everyone needs to call Ring and demand a battery until this is resolved.

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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

I have been calling Ring just about every day since it has happened with no solution. I also sent them an Instagram message and same old smoke and mirrors. I have an iOS device and all my other cameras work besides the stick up cam. This is really getting out of control that all these people have issues and nothing is being done. Guess I don’t have to worry about that 30 day ring subscription trial since it will be expired before the thing ever works for the first time.
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New Neighbor

Stick Up Cam Battery Issue

So, new camera and brand new battery. Followed the guidance and plugged that battery in to charge. This battery was left for 12 hours, and showed only the green light.

However, placing it into the camera it says it is flat on the app.
I did double check it was sufficiently plugged in, so I can't be accidentally mistaken.
I'm at a loss and it is beginning to bug me.

Help before I launch it across the room. Lol.
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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

Most likely. My battery one is doing the same
Fully charged but says flat. Brand new. Most annoying.
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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

so was there a fix, if rather have 30s snapshots instead of 10m
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New Neighbor

Re: plug in camera

I have the same issue
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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

My app has dropped the WiFi details I originally put in on set up. I need to press the reset button on the camera to set up again, I haven’t been able to do this as yet as they have been installed high up outside and I am disabled so had to pay someone to install, I am having to wait until they can come with the ladder to press the reset button and then I can try and set up.
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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

I’m just going to check in everyday and remind Ring that not only is there still not a solution, but I haven’t even heard back from anyone.
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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

This is unreal 8 pages and still no solution

I have 3 battery cameras which work great and a wired one that only works if I put a battery in

Ring you should issue all wired a battery as clearly your wired option is failing
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New Neighbor

Re: stick up cam plugin says offline battery dead

Same problem here