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Low Battery Notice on a Wired Stick Up Cam??

SOLVED
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Community Manager

Re: Low Battery Notice on a Wired Stick Up Cam??

Neighbors, we greatly appreciate your continued feedback and patience with this matter. As stated prior, our team is investigating these concerns as we speak and we will continue to share these observations with them. I see most of you have included image examples and details of your experiences, this is very helpful for the team.

 

Additionally, we recommend confirming the following to ensure there are not any other factors affecting your Stick Up Cam Plug-in operation:

  •  Confirm the device your have is the Stick Up Cam Plug-In, and that the battery is not installed in the device.
  • Next, ensure the power source field says power outlet or electrical socket.
  • Check wifi signal strength to your Camera via the RSSI in your device health.
  • Test live view and other features to ensure the Camera is online and operating as intended despite seeing this message. 

We will be sure to keep the Community updated with any information we receive, as it is received. If your Stick Up Cam Plug-in is exhibiting different behavior that what is outlined above, there may be additional troubleshooting steps to perform such as wifi connection, or Ring app/ mobile device performance. 



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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

I’ve called in today regarding a similar issue. The support agent said it was normal and asked why I am concerned about this even though it’s working. He was the worst customer service I’ve spoken to.
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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

I also have same problem. RING...you have a problem with your wired stuck up cameras showing CRITICALLY LOW BATTERY message - please read these posts and respond. Mine started after about two months.
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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

Yep, same problem with my new wired stick up cam.
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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

I do not understand why they are sending “troubleshooting” directions when this is obviously a new issue that has just occurred. There wouldn’t be 7 pages of comments if this was a brand new batch of people that all of a sudden accidentally “forgot to plug it in.”

I am guessing this is a software issue or an issue with the latest production of equipment. Either way, you have majority of the people on here that have now gone a week or so with zero access and NO solution.
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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

I agree, this is either a Firmware, Server, or App bug. I’m either returning ring and going with the competitors or see the ball rolling on fixing this issue... I find it hard to believe the dev team doesn't have versioning and can’t see what code changes might’ve broken this setup.

Please give us a concrete answer, this has had to have been looked at for a good time now... how many sprints does it take to fix a previously working feature???
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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

My cameras & several friends now say critically low battery. We all have plug in, so obviously no batteries! All worked fine until a week or so ago.
You sent me instructions of a fix but it doesn’t work at all. I’ve literally spent a few hours trying to rectify this.
RING.... please fix this. I pay £80 per year subscription. Below are the steps I was advised to follow. Doesn’t work on my cameras! Frustrated now as you’re not fixing this fault.

1. Unplug your Ring Stick Up Cam from the electrical socket for one minute. Then reconnect your Ring. Allow one minute to pass before moving on to the next step.
2. Press the setup button on the bottom of your Ring Stick Up Cam for 40 seconds, then release.
3. Look for the changes in the LED pattern.
4. Open your Ring App, tap Set Up a Device, tap Security Cameras, and follow the in-app instructions to add the Ring Stick Up Cam as new to your Ring App.
5. Follow the same instructions for your other Ring Stick Up Cam.
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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

Received the same instructions from Ring last night and completed the reset on the one that was offline due to low power. It came back online, but still has the low battery issue. I will post again if it goes back offline.

I wonder if it is faulty power supplies or firmware or something else. Ring rep put me on hold, talked to a supervisor and gave me the process. Said that there was no further troubleshooting next steps outside of RMA the device and get a new one.
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New Neighbor

Security cam wired low battery?

My stick up wired cam has again gone off due to low battery warning. IT DOES NOT HAVE A BATTERY. What is going on this is ridiculous. I have already reset once and it started to work. I need an answer or I will be sending it back 😡
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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

Same here as all the others ...

About 1 and 1/2 month old Stickup Cam plug-in began showing critically low battery message over a week ago. And now says battery is completely run out with empty batt. icon now showing on dashboard image ....

However luckily like some others here have posted, the camera remains fully functional (for now). But is nevertheless annoying ....

Sign ... just another issue to deal with from Ring, which have really been piling up in the last few months it seems. To go along with other problems like my phone keeps losing audible notifications from the Ring app. When I reboot the phone it restores them, but only temporarily. Within a few hours it reverts back to no audible notifications for motion or someone pressing the doorbell from any of my Ring devices.
..

Sheesh ....