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Low Battery Notice on a Wired Stick Up Cam??

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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

I have the same issue. Started a few weeks ago. I do not have a battery in the wired stick up cam. 

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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

Live View access is intermittent. When they do connect it takes up to a minute, but I can see motion alert recordings and snapshot capture.

 

Both of my wired cameras say "Critically Low Battery"

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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

I have called several times and have not received an answer for it. I was told by Ring that it was put on the priority list. 

 

I installed the camera on 04/25 and it worked for ten minutes. The picture is still stuck from 04/25, I have no access to any featues on it, and it reads "Critically Low Battery" even though it is a plug-in. 

 

I also sent (2) screenshots as was requested by Ring. I asked every time I called for someone to review this forum to see all the people that have been having this issue. 

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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

Any update on this issue? I’m experiencing the same problem. I went to exchange it to My local BestBuy today and the new one is having the same issues. The stick up cam connects the first minute and stop working afterwards. I found i have to reset the wifi connection effectively having to completely reset the device in order to get it to work, but falls back on the same disconnection issue. This is a plug-in but the app warns of a “critical low battery”, this doesn’t make sense.
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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

Two new plugged in stickup cams on 4/23. Both had the low battery warning from install and per this thread and response, I didn’t worry about it, even though it is clearly not supposed to work that way. Now one has gone offline - please see attached.

What is the solution @Ring team? This is an issue that needs resolution please. Thanks!
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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

Please see my message below, Marley. This is now forcing cameras to go offline.
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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

My plug in stick up cameras still support live viewing and are recording activty while showing the low battery icon as of now.  

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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

I installed 3 new  plug-in stick up cams yesterday, and all 3 show as critically low battery.  They seem to work normally otherwise, but it's kind of annoying to see the low battery icon all the time.  

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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

This first started 03.31.20 and has been happening again now for several days .  Ring quality has gone downhill fast in the last 4 months.  

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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

It's not just the wired Stick Up Cameras. The same issue is happening on my battery stick up. My batteries have been fully charged and I have replaced them a number of times. Same issue remains.

I have reset the device. I have uninstalled the app and reinstalled it. Still a warning and still no love view via the Ring app and Rapid Ring. However, Alexa allows live view upon request.

I think it's an app bug that needs a patch. I don't like paying for a subscription and things don't work the way they should. I'd like to see what's going on wherever I am via my phone.