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Low Battery Notice on a Wired Stick Up Cam??

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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

Same problem. Mine are only 1 week old and 2 days ago started saying critically low battery. Please share if they respond to you. I sent an email last night, but not holding my breath.
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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

Both of my outdoor cameras started to give me the same message today. They still work though. Hope the issue gets fixed soon!

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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

Mine are brand new, did the firmware upgrade and waited for blue light to stop flashing. I’m disabled so had to get someone to install them outside as need them high up. Called ring yesterday and they said to press the reset button to go into set up mode why I cannot do and will have to pay someone again to come with a ladder to press the button.
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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

Took my camera out of the box today.  Starter setup and am experiencing the same issue!  

 

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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

I'm having the same issue only way to get it working was to use a spare battery in there but the cheek of it shows mains still It appears to me if there aint a terminal making contacting inside the camera thinks something is wrong Maybe these should have simple battery for mains use
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Community Manager

Re: Low Battery Notice on a Wired Stick Up Cam??

HI neighbors! Thank you for this information. We have the team reviewing this thread and collecting more information. Can you please confirm this is effecting Live View and how your device functions? Not just an error in the app? Thank you!

 

 

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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

On both of mine it will not allow me to do anything. Says they are off line as battery is flat. I am now getting a WiFi symbol which a line through it where they used to be a red battery sign. If I click on the green battery it says the battery ran out power. The device is now offline.
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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

Similer issue but it will not record any motion regardless of the settings.

 

Your last firmware update must have made the battery a requirement even when powered by an outlet. 

 

Ploy to sell more batteries ?

 

Amazon is out of them currently or id have bought one as my 2nd camera purchased at the same time with a battery does not have this issue.

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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

I think the functionality of the wired camera depends on how long you've had it installed. My wired camera was totally useless when installed due to the "low battery issue" until the previous update of the Ring app fixed that bug then my wired camera was fully functional.

 

Since the latest update of the Ring app, my wired camera still functions in Live View but does not seem to raise any motion alerts. It DOES respond to Linked events from my Smart Lights or Ring Doorbell. It shows the Critically Low Battery warning but Device Health shows a full green battery icon and proper Power Source. It appears the latest Ring app update backleveled the wired camera "low battery" fix from that previous update.

 

I think many folks here who have recently installed the wired camera with the latest Ring app are in that same "broken" state I was initially because they cannot complete device setup due to the "low battery" issue. Since my wired camera successfully completed setup with the previous update which fixed the issue, I'm mostly functional (except motion alerts but since my lights are detecting motion, the camera will record due to Linked events) now with the latest Ring app.

 

Attached are some screenshots (some info removed for security)

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New Neighbor

Wired camera

Why does my wired camera say it needs charging and now I can’t do anything with it until it’s charged, but it’s wired?