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Low Battery Notice on a Wired Stick Up Cam??

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New Neighbor

Re: stick up cam plugin says offline battery dead

Have brand new stick up battery cam. Less 24 hrs old. Recharged batteries several times. Shows green light. Put into device which says cannot do live feed battery critically low. Device button shows battery as 0. Blue light flashes on putting battery in so is connected. Alan
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New Neighbor

plug in camera

I have 2plug in cameras, no batteries, but on app says battery critical low.....im confused
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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

Well, with today's Ring app update my WIRED Stick-Up camera is once again CRITICALLY LOW BATTERY.

 

Come on, Ring! You fixed this issue last month and now it's back. Don't you have source code control to prevent such backleveling of your code? You re-introduced a bug which you previously fixed.

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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

I am also experiencing multiple issues with my 3 stick up cameras. 2 are wired and saying batery is critically low. None of them working or updating in live mode. All 3 are having intermittent issues with detecting motion. One wired cam has a warning about replacing my doorbell transformer?! No issues with my flood light cam or ring doorbell. I have had all 5 since December with no issues until recent updates. These issues need fixed immediately.
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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

I am having the same issue with my stickup wired cam as well. I read through each post and wanted to add in my issue, I am hoping that if a lot of people add to this thread they will see it. Thanks for everyones feed back! 

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New Neighbor

Wired Stick without Battery showing battery critically low

I am getting a alert saying my battery is low. My stickup wired does not have backup battery. Why would this happen? 

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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

Same!!! Thisi s ridic I tried everything, resetting the device, uninstalling.. Nothing, new ring stickup camera plugged in with the low battery symbol and decreased functionality.. 

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Community Manager

Re: Low Battery Notice on a Wired Stick Up Cam??

Sorry to hear about this experience neighbors! Rest assured, if you have a wired or plug in Ring Camera, this message does not pertain to your device and should not change any functionality. I appreciate all of your feedback on this and have shared it with our teams here for further investigation. 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
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New Neighbor II

Re: Low Battery Notice on a Wired Stick Up Cam??

I just noticed this as well. It's working fine though. Just the "Battery at 0%" and when I click on that in device heath it says "Your transformer is a little under powered..." If I click on the batter icon itself it says "The battery in your yard ran out of power. This device is offline..." but it's online though. On the devices menu it shows as "Critically low battery".

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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

Same problem “ low battery” on plugged in stick up camera. Brand new camera. I hope Ring does either fixes it, or posts the fix!