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Low Battery Notice on a Wired Stick Up Cam??

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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

I am having the same issue with my wired stick up cam. Live view is greyed out. When will ring fix this?

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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

Power source is shown at the top of the device health page, so settings icon/device health

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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

The low battery message has displayed since the update to allow snapshots to be taken on this camera.

It has been like this for a couple of weeks, but now will not allow live view, motion or notifications

As a wired cam at the moment it’s NO USE
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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

I complained to Ring last week and they sent me out a new unit. Great customer service! Only trouble is........ it has exactly the same issue!!!! Set the new one up, easy, then it updated its software, all good so far..... then straight away “critically low battery” warning. The camera now has zero functionality. I’m convinced it’s something to do with the latest software update. Many people have said (including myself) that the unit was working fine for weeks/months and now it’s stopped working.
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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

I just got off the phone with ring....  was told that engineering is aware of the issue with the plug in stick up cams and they are currently working on a solution and will be pushing out a firmware update...  No timetable as of yet.  All new software/hardware has glitches from time to time so ill give em a week or so I am sure they will get this fixed ASAP I would think.  

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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

We are having the same issue. It worked fine for about 3 weeks. Our internet went out and we had to press the reset button on the camera. Now we have this issue. We called Ring and they said they would have to escalate to tech support and get back to us within 48 hours.
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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

This is not a fix. Low battery warning on a plug in camera for so many??? Fix this.
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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

NOT a solution. How does it happen that so many plug in cameras have a low battery warning??? They don’t come with a battery. Clearly a software problem or a hardware failure.
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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

Extremely disappointed in this camera.  Critically low battery symbol is displayed after having the hard wired camera installed by an electrican.  The three spot light cameras also installed at my home yesterday are working great.  

 

One of the solutions I read was to reinstall the battery, which I do not have.  I have been trying to get support, but it is the weekend.  

 

Is it possible to exchange this one for one that works properly?  I  have a new flood light camera I want to install, but I am hesitant.

 

Please advise....

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New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

 

I too just purhcased a Ring Stick Up Cam PAPERWEIGHT -

 

NO FUNCTIONALITY (no live view, record, etc. and it looks like setting options have been limited like it's in battery mode) due to this problem (plugged in with and without battery inserted - no resolution).