I recieved my Camera yesterday, installed and same issue, it's annoying to see the Critically Low Battery alert al lthe time in highlited RED! checked all the items you mentioned all are ok still alert is there, thanks
If I have to keep getting my ladder out to unplug and replug my WIRED Stick Up Cam just to rid it of the "Critically Low Battery" warning.....I'm returning it. This has taken way too long for RING to fix. My First Generation Ring Stick Up Cam has never had ANY issues....these newer models are just crap.
My stick up cam is wired and is mostly operating correctly, except that it shows as critically low battery (there of course is no battery) and it also only records for 30 seconds like it is on battery power. I have re-installed it three times and always as Wired, never as battery, and it still does this each time. I've also tried multiple electrical outlets but it does the same each time. Any ideas ?
Wired Ring Stick Up Cam 2019 3rd Gen (no battery)
Here is what i see on my app when I touch the battery icon in the app: "The battery ran out of power. This device is now offline. To restore service, charge its battery ". Okay, I am able to use the camera to do live view and see all of the recordings so its clearly NOT offline. I have called them twice on this. They had me go through another full setup and that didn't fix anything. I have tried the reset on my own twice which proved to be a waste of time. They said they would report it to their supervisor. Getting battery errors on a camera that shipped as a wired camera with NO battery is absurd. Clearly RING didn't test these cameras after their software updates. They have been dead silent on any fixes......